Amsurg Cares Front Office Problem Solving

5 Questions | Total Attempts: 1010

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Amsurg Cares Front Office Problem Solving

Questions and Answers
  • 1. 
    What are the objectives of problem solving in customer service? Please select all correct answers.
    • A. 

      Define and identify a problem/issue

    • B. 

      Identify who is the best person to solve the problem or to whose attention the problem should be brought

    • C. 

      Understand the need to sound the alarm when necessary

  • 2. 
    What are some steps in the problem solving loop? Please select all correct answers.
    • A. 

      Identify the problem

    • B. 

      Pass off the problem along to someone else

    • C. 

      Explore information and create ideas

    • D. 

      Implement the idea regardless of testing

  • 3. 
    What can you do while the problem is being solved? Please select all of the correct answers.
    • A. 

      While the issue is being resolved, take small steps to minimize the damage.

    • B. 

      Keep from patients that the doctor is running late.

    • C. 

      Inform the Center Leader when patients are complaining about being cold.

  • 4. 
    What is step one of the problem solving loop?
    • A. 

      Select the best idea

    • B. 

      Build and test the idea

    • C. 

      Identify the problem

  • 5. 
    What is step four of the problem solving loop?
    • A. 

      Select the best idea

    • B. 

      Build and test the idea

    • C. 

      Identify the problem

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