A) Customer references legal/media assistance?
B) Customer requests to “go on record”?
C) Customer requests escalation beyond your immediate supervisor?
D) All of the above
A) Complaint Trigger Language that should be escalated
B) Customer criticism language that does not need to be escalated or tracked
C) Media buzz language that should be escalated or tracked
A) “These fees are outrageous”
B) “I am going to tell all my neighbors about this”
C) “You can’t refund my fees but you sure could take TARP funds”
D) “I want to speak with your manager or the address to write to your president”
E) "I'm going to tell everyone about this on Facebook!"