CSR Funding Assessment 1

5 Questions | Total Attempts: 303

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CSR Funding Assessment 1

If you have any questions, please raise your hand for assistance. You will have 1 hour to complete the assessment. There are five call scenarios. Take your time with each question. There is no rush. Use Guided Assistance in RightNow, the SSC and SharePoint to find the correct answer to each question. DO NOT MAP THE CID TO RIGHTNOW. INSTEAD OPEN A BLANK INCIDENT. Type the correct answer in the answer box. Double check your work before submitting. DO NOT CHANGE ANY INFORMATION IN THE CIDs USED. Once you finish, check your answers and then go back through Guided Assistance to find the correct answer to each question you missed. I

Questions and Answers
  • 1. 
    13102917 Mr. RedStage is retiree from Ford.  He wants to know why the medical claim he submitted to WageWorks was denied. He does not have AR turned on for any plan and does not want it turned on at this time. What is the correct Answer ID number?
  • 2. 
    13871369 Today is January 3, 2011. Mr. TireStage is a retiree from Cooper Tire Union.  He called the Funding Department and they do not see that he has any funding available.  He says he should qualify for $2,100 for the year.  He wants to know if he has funding. What is the correct Answer ID number?
  • 3. 
    13743747 Mr. ComStage is a retiree from Caterpillar.  He would like to know how much money he has left in his account for the rest of the year. What is the correct Answer ID number?
  • 4. 
    13766973 Mr. Paul KissStage is a customer from Allstate.  He says that he heard from a friend that Allstate will cancel his friend’s funding on July 1, 2013. He wants to know if that is going to happen to him as well. He has been receiving $70 each month since he originally enrolled in his AARP MS Plan F and Express Scripts PDP back in 2009. What is the correct Answer ID number?
  • 5. 
    13891759 You receive a transfer call from Roger at YSA.  He has Mrs. Betty Stage on the line and he wants to know if she should have a funding account.  She is a Weyerhaeser customer and she says some of her friends were receiving funding from Weyerhaeser, and they gave her the number to call.  The funding department has no record of Mr. Stage and would like you to verify whether or not she should have funding. What is the correct Answer ID number?
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