CSR Funding Assessment 2

5 Questions | Total Attempts: 202

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CSR Funding Assessment 2

Work alone. If you have any questions, please raise your hand for assistance. You will have 1 hour to complete the assessment. There are five call scenarios. Take your time with each question. There is no rush. Use Guided Assistance in RightNow, the SSC and SharePoint to find the correct answer to each question. DO NOT MAP THE CID TO RIGHTNOW. INSTEAD OPEN A BLANK INCIDENT. Type the correct answer in the answer box. Double check your work before submitting. DO NOT CHANGE ANY INFORMATION IN THE CIDs USED. Once you finish, check your answers and then go back through Guided Assistance to find the correct answer t

Questions and Answers
  • 1. 
    13710587 Mrs. CelStage is a SkyChefs customer.  She has some medical bills she would like to submit for reimbursement.  Before she does, she wants to verify that she will still get $800 this year from SkyChefs. She has been submitting reimbursement claims for a couple years. What is the correct Answer ID number?
  • 2. 
    DO NOT CHANGE ANY INFORMATION IN THE CID. 13743748 Bruce, a representative from the funding department has Mr. BatStage on hold. Mr. BatStage called the funding department to check the status of a claim he submitted. Bruce says that Mr. BatStage has no funding information and is calling to find out if you know why and can help him. MR. BATSTAGE DOES NOT QUALIFY FOR FUNDING The SSC shows that Mr. BatStage is deceased. You bring him on the line and find out that it was actually Mrs. BatStage who passed away. The notes from Wade Barnes on August 16, 2013 in the SCC also confirm that Mr. BatStage called in to report her passing, but the CSR marked Mr. Backstage as deceased instead of her. What is the correct Answer ID number?
  • 3. 
    13766926 Mr. OutStage has never submitted a claim or received any kind of reimbursement from his funding account.  He wants to know how much funding he has. What is the correct Answer ID number?
  • 4. 
    14329014 Mrs. RightStage mailed in a reimbursement claim for some prescriptions medications. She wants to know if it has been approved and when she can expect payment to be deposited into her bank account. What is the correct Answer ID number?
  • 5. 
    14038549 Mrs. LifeWayStage wants to know if she will have a funding account next year. If she does, she wants to know how much. The “Funding Guidelines” document does NOT match the “Funding” Tab allocation. What is the correct answer?
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