Revised Call Notation -- Call Script Assessment 2013-08-15

5 Questions | Total Attempts: 74

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Scientific Notation Quizzes & Trivia

To ensure that each LRC Associate understand the new call notation process


Questions and Answers
  • 1. 
    What is the proper EQ subject?
    • A. 

      A. FHLMC – Follow Up

    • B. 

      B. Inbound Call REA

    • C. 

      C. Contact5

  • 2. 
    1. Typically, how many notations are necessary per call?
    • A. 

      A. One

    • B. 

      B. Two

    • C. 

      C. Three

  • 3. 
    To effectively utilize the call templates which system must be documented first?
    • A. 

      A. LEADS

    • B. 

      B. EQ

  • 4. 
    How many times must we document a file using the ‘Active Military’ template?
    • A. 

      A. Once per month

    • B. 

      B. Every voice contact

    • C. 

      C. Once per file

    • D. 

      D. Once per week

  • 5. 
    True or False. We must use a note template for every call.
    • A. 

      True

    • B. 

      False

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