Weekly Recap Quiz #24 (August 12th)

8 Questions | Total Attempts: 67

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Weekly Recap Quiz #24 (August 12th)

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Questions and Answers
  • 1. 
    NEWEGG, AMAZON, BUY, and SHOP.COM are eligible for exchanges.
    • A. 

      True

    • B. 

      False

  • 2. 
    When doing an exchange for a customer, first you should always:
    • A. 

      Create a replacement order

    • B. 

      Place a new order

    • C. 

      Create a return authorization number (RAN) for the costume that doesn’t fit or the customer doesn’t like

  • 3. 
    What is the second step in the exchange process?
    • A. 

      Create a replacement order

    • B. 

      Create a return authorization number (RAN) for the costume that doesn’t fit or the customer doesn’t like

    • C. 

      Create a credit request

  • 4. 
    Customer's doing an exchange will not receive credit for their returned items until they have gone through our returns inspection process.
    • A. 

      True

    • B. 

      False

  • 5. 
    You will need to enter a disposition code once the call is complete.
    • A. 

      True

    • B. 

      False

  • 6. 
    If the customer has multiple questions or issues, you need to choose the disposition code on the most significant concern/issues related to the call.
    • A. 

      True

    • B. 

      False

  • 7. 
    Noisemakers were used in Europe to scare away evil spirits and demons on someone's birthday.
    • A. 

      True

    • B. 

      False

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