Short Look At Troubleshooting A+

22 Questions | Total Attempts: 61

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Computer Quizzes & Trivia

This quiz is a brief look at Troubleshooting to assist you in the A+ exam


Questions and Answers
  • 1. 
    What is the second step of the A+ troubleshooting methodology?
    • A. 

      Identify the problem

    • B. 

      Establish a theory of probable cause

    • C. 

      Test the theory

    • D. 

      Document results

  • 2. 
    When you run out of possible theories for the cause of a problem, what should you do?
    • A. 

      Escalate the problem

    • B. 

      Document your actions so far

    • C. 

      Establish a plan of acition

    • D. 

      Question the user

  • 3. 
    What should you do before making any changes to the computer? (Select the best answer.
    • A. 

      Identify the problem

    • B. 

      Establish a plan of acton

    • C. 

      Perform a backup

    • D. 

      Escalate the problem

  • 4. 
    Which of these is part of step 5 of the six-step troubleshooting process?
    • A. 

      Identify the problem

    • B. 

      Document findings

    • C. 

      Establish a new theory

    • D. 

      Implement preventative measures

  • 5. 
    What should you do next after testing the theory to determine cause
    • A. 

      Establish a plan of action to resolve the problem

    • B. 

      Verify full system functionality

    • C. 

      Document findings, actions and outcomes

    • D. 

      Implement the solution

  • 6. 
    There is a problem with the power supplied to a group of computers and you not know how to fix the problem.  What should you do first?
    • A. 

      Establish a theory of why you can't figure out the problem

    • B. 

      Contact the building supervisor or your manager

    • C. 

      Test the theory to determine cause

    • D. 

      Document findings, actions and outcomes

  • 7. 
    You have confirmed the theory that a video card is bad and needs to be replaced.  What should you do next?
    • A. 

      Escalate the problem

    • B. 

      Documents so fat

    • C. 

      Establish a plan of action

    • D. 

      Question the user

  • 8. 
    A computer won't turn on when you press the Power button.  What should you check first?
    • A. 

      If an operating system is installed

    • B. 

      Documentation

    • C. 

      If the monitor is plugged in

    • D. 

      If the computer is plugged in

  • 9. 
    Which of these is contained within step 1 of the six-step troubleshooting process?
    • A. 

      Question the user

    • B. 

      Document the findings

    • C. 

      Establish a new theory

    • D. 

      Escalate the problem

  • 10. 
    Which of the following are possible faulty components when there is nothing on the display? (Select all that apply)
    • A. 

      Sound card

    • B. 

      Video card

    • C. 

      Processor

    • D. 

      Network card

  • 11. 
    You dropped a screw in the case of a PC.  What is the best tool to use to retrieve the screw?
    • A. 

      Compressed air

    • B. 

      Computer vacuum

    • C. 

      Plastic tweezers

    • D. 

      Screwdriver with magnetized tip

  • 12. 
    What is the last step of the six-step troubleshooting process?
    • A. 

      Question the user

    • B. 

      Verify full system functionality

    • C. 

      Establish a plan of action

    • D. 

      Document findings

  • 13. 
    Which utility is useful in identifying a program that is hogging the processor?
    • A. 

      Task Manager

    • B. 

      Device Manager

    • C. 

      System Monitor

    • D. 

      System Information

  • 14. 
    You suspect your system is failing to boot because of a corrupt master boot record.  Which utility  is the best to fix it?
    • A. 

      Automated System Restor

    • B. 

      Device Manager

    • C. 

      System Restore

    • D. 

      Recovery Console

  • 15. 
    What command should you run to check and fix corrupt system files, DLLs, and other critical files?
    • A. 

      Cmdcons /fixboot

    • B. 

      Sfc /scannow

    • C. 

      Chkdsk /r

    • D. 

      Defrag -a

  • 16. 
    You get a tech call from a distraught Windows XP user who can’t get into Windows. He says he has a Recovery CD from the manufacturer and plans to run it. What would you suggest?
    • A. 

      Run the Recovery CD to restore the system.

    • B. 

      Run the Recovery CD to return the system to the factory-installed state.

    • C. 

      Try to get the computer to boot into Safe Mode.

    • D. 

      Re-install Windows by using a Windows XP disc.

  • 17. 
    Which of the following points to a hardware or CMOS problem rather than an OS problem with a PC that won’t boot.
    • A. 

      A black screen with the error message “invalid boot disk”

    • B. 

      A black screen with the error message “NTLDR bad or missing”

    • C. 

      A black screen with the error message “Invalid BOOT.INI”

    • D. 

      A black screen with the error message “Invalid BCD”

  • 18. 
    John’s computer has an error that says bootmgr is corrupted. What tool can he use to fix this problem?
    • A. 

      Bcdedit

    • B. 

      Chkdsk

    • C. 

      Config.sys

    • D. 

      Regedit

  • 19. 
    What does Microsoft call the 32- or 64-bit installation environment in Windows 7?
    • A. 

      WinEE

    • B. 

      WinPE

    • C. 

      WinRE

    • D. 

      Recovery Console

  • 20. 
    Martin suspects a bad RAM stick is causing Windows to fail to boot. What default Windows tool can he use to check the RAM?
    • A. 

      MEMMAKER

    • B. 

      Memtest86+

    • C. 

      Windows RAM Diagnostics Tool

    • D. 

      Windows Memory Diagnostics Tool

  • 21. 
    Which of the following commands will repair a damaged master boot record in a Windows 7 PC?
    • A. 

      Bootrec/fixboot

    • B. 

      Bootrec/fixmbr

    • C. 

      Fixboot

    • D. 

      Fixmbr

  • 22. 
    Which feature in Windows 7 enables you to right-click a file or folder and restore previous versions of that file or folder
    • A. 

      Reversion

    • B. 

      System Protection

    • C. 

      System Revert

    • D. 

      Undelete

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