Accurately Logging Cases Quiz # 1
This training includes the following objectives:
• Capture and validate all required customer information in iLog.
• Ensure that the iLog case title and classifications relate to the root cause of the issue.
• Use available resources to determine the proper classifications for a given issue.
• Add case notes to the correct Additional Notes fields in an iLog case.
• Demonstrate best practices for supplying clear, concise case notes.
• Demonstrate proper use of After Call Work (ACW) time.
This quiz is in draft mode and is not available yet.