Thank you for calling BirthdayExpress, this is...
Hello, how can I help you?
Welcome to BirthdayExpress, this is...
Welcome to CelebrateExpress, this is...
Apologize and say they will need a coupon to receive a discount.
Offer 5% off the order as a courtesy.
Offer 50% off the order as a courtesy.
Ask the customer what would satisfy them and give them that.
Create a RAN and send a flex label.
Create a Trace Investigation request.
Create a Credit request for the grand total.
All you needed to do was the Replacement Order.
Answer the next call.
Enter a case note.
Take your lunch break.
Send a replacement order.
No restocking fee.
The customer has to place a new order.
The customer has to place a new order and we can then credit them back after it is placed.
You create a replacement order to send them at no cost.
Place a new order for the customer for non-personalized favor boxes.
Yes. What the customer wants, the customer gets.
No. You need to create a Parts & Pieces request for the missing accessory.
No. We still have time to meet the promise date from the order and can send a slower method
Any case note is a good case note.
Customer called and said the Super Mario Bros piñata was damaged.
Customer called and said the Super Mario Bros piñata was damaged. The box was crushed and wet. I did send a carrier notice to the DRT.