Weekly Recap Quiz #35 (November 11th)

10 Questions | Total Attempts: 55

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Weekly Recap Quiz #35 (November 11th)

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Questions and Answers
  • 1. 
    NEWEGG, AMAZON, BUY, and SHOP.COM are eligible for exchanges.
    • A. 

      True

    • B. 

      False

  • 2. 
    PayPal customers are eligible for exchanges.
    • A. 

      True

    • B. 

      False

  • 3. 
    When doing an exchange, you need to place the new order for the costume/accessory before initiating the Return of their original costume/accessory.
    • A. 

      True

    • B. 

      False

  • 4. 
    The $7.00 Flex Label will be deducted from customer's return credit.
    • A. 

      True

    • B. 

      False

  • 5. 
    A customer that is sending back an item for an exchange will be refunded for the cost of goods on their original order when return is processed.
    • A. 

      True

    • B. 

      False

  • 6. 
    What is a restocking fee?
    • A. 

      It is the percentage from the total amount paid by the customer to be deducted from a customer’s return credit for orders that fall outside the normal return guidelines.

    • B. 

      It is the amount added to the customer's order.

    • C. 

      It is the amount deducted from a customer's order if they used a credit card.

  • 7. 
    If customer returns her order after 3 months but not more than 6 months, there will be a restocking fee of 25%.
    • A. 

      True

    • B. 

      False

  • 8. 
    If customer returns her order after 6 months or more, there will be a restocking fee of 50%.
    • A. 

      True

    • B. 

      False

  • 9. 
    If the customer is returning something after 14 days, but within a reasonable time frame, we can be flexible with the 15% restocking fee.
    • A. 

      True

    • B. 

      False

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