Weekly Recap Quiz #35 (November 11th)
10 Questions
| Total Attempts: 55
This is your description.
Questions and Answers
- 1.NEWEGG, AMAZON, BUY, and SHOP.COM are eligible for exchanges.
- A.
True
- B.
False
- 2.PayPal customers are eligible for exchanges.
- A.
True
- B.
False
- 3.When doing an exchange, you need to place the new order for the costume/accessory before initiating the Return of their original costume/accessory.
- A.
True
- B.
False
- 4.The $7.00 Flex Label will be deducted from customer's return credit.
- A.
True
- B.
False
- 5.A customer that is sending back an item for an exchange will be refunded for the cost of goods on their original order when return is processed.
- A.
True
- B.
False
- 6.What is a restocking fee?
- A.
It is the percentage from the total amount paid by the customer to be deducted from a customer’s return credit for orders that fall outside the normal return guidelines.
- B.
It is the amount added to the customer's order.
- C.
It is the amount deducted from a customer's order if they used a credit card.
- 7.If customer returns her order after 3 months but not more than 6 months, there will be a restocking fee of 25%.
- A.
True
- B.
False
- 8.If customer returns her order after 6 months or more, there will be a restocking fee of 50%.
- A.
True
- B.
False
- 9.If the customer is returning something after 14 days, but within a reasonable time frame, we can be flexible with the 15% restocking fee.
- A.
True
- B.
False
Use your weekly recap and your brain to come up with the best possible answer for each question. Good luck!
Questions: 10 | Attempts: 92 | Last updated: May 2, 2014
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Sample QuestionIf a customer ordered a balloon bouquet and is missing one of the balloons, you should replace the whole bouquet.
This is your description.
Questions: 10 | Attempts: 50 | Last updated: May 2, 2014
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Sample QuestionUndeliverable : If the customer doesn’t want the package back, we will process the order as a return, and credit the customer minus 15% restocking fee.
Use your weekly recap and your brain to come up with the best possible answer for each question. Good luck!
Questions: 10 | Attempts: 129 | Last updated: May 2, 2014
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Sample QuestionCanada Post Return labels now cost the customer:
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