Exp Prg Nov Day 1

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| By CSReadiness

CSReadiness

Community Contributor

Quizzes Created: 98 | Total Attempts: 15,205

Questions: 13 | Attempts: 239 | Updated: Mar 21, 2023

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Questions and Answers

1.

The system Concur uses to log and track customer cases is called ____________.

Explanation
Concur uses the system called Salesforce to log and track customer cases. Salesforce is a widely used customer relationship management (CRM) platform that helps companies manage their customer interactions and track their sales activities. It provides various tools and features to streamline customer support processes, including case management, ticketing system, and reporting capabilities. SF and Sales force are alternative ways of referring to Salesforce.

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4
2.

The majority of clients allow the end users to add their own approvers.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The statement suggests that the majority of clients allow end users to add their own approvers. However, the correct answer is false, indicating that this statement is not true. This means that most clients do not allow end users to add their own approvers.

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3.

The rules surrounding the creation of an expense are controlled by
- A.
  
  Workflow
- B.
  
  Policy
- C.
  
  Groups
- D.
  
  Employee ID
Correct Answer
B. Policy

Explanation
The creation of an expense is controlled by policies. Policies set the guidelines and rules for employees to follow when submitting expenses. These policies outline what expenses are allowed, the maximum limits for each expense category, and any other requirements or restrictions. By adhering to the policies, the company ensures that expenses are managed efficiently and in line with the company's financial goals and regulations. Workflow, groups, and employee ID may be factors in the expense creation process, but they are not the primary controllers.

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4.

Once a report has been submitted it is sent for approval. What is the name of the approval process?
- A.
  
  Forms
- B.
  
  Policy
- C.
  
  Workflow
- D.
  
  Allocations
Correct Answer
C. Workflow

Explanation
The approval process for a submitted report is called a workflow. A workflow refers to a series of tasks or steps that are followed in a specific order to complete a process or achieve a desired outcome. In this case, the report goes through a specific workflow for approval, which may involve multiple individuals or departments reviewing and giving their approval before the report can be finalized.

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5.

When a user clicks on 'New Expense Report' what form is used to begin the expense report?
- A.
  
  Expense
- B.
  
  Itemization
- C.
  
  Header
- D.
  
  Allocation
Correct Answer
C. Header

Explanation
When a user clicks on 'New Expense Report', the form that is used to begin the expense report is the Header form. The Header form typically includes fields for the user to fill in details such as the purpose of the expense report, the date, and any other relevant information. This form serves as the starting point for creating a new expense report and gathering the necessary information before proceeding to the itemization and allocation stages.

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6.

An end user can identify a required field by __________.

Correct Answer
Red Bar or Red Line on Left

Explanation
An end user can identify a required field by the presence of a red bar or red line on the left side. This visual indicator helps the user easily recognize which fields are mandatory and need to be filled out. By using this visual cue, the user can quickly navigate through a form or application and ensure that all necessary information is provided.

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7.

A user calls and says they have a corporate card charge appearing in Expense that is not an alllowable expense per the company policy. The company will not pay for it. How should the employee account for this expense?
- A.
  
  Delete the charge
- B.
  
  Ignore the expense
- C.
  
  Use the Personal Expense Checkbox
Correct Answer
C. Use the Personal Expense Checkbox

Explanation
The user should use the Personal Expense Checkbox to account for the expense. This indicates that the expense is a personal expense and not reimbursable by the company.

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8.

What permission allows a user to use the expense system?
- A.
  
  Expense Processor
- B.
  
  Expense Approver
- C.
  
  Expense User
Correct Answer
C. Expense User

Explanation
The permission that allows a user to use the expense system is the Expense User permission. This permission grants the user access to the expense system, allowing them to submit and manage their expenses. The Expense Processor permission is typically responsible for reviewing and processing submitted expenses, while the Expense Approver permission is responsible for approving or rejecting expenses. Therefore, the Expense User permission is the appropriate permission for a user to have in order to use the expense system.

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9.

In order to view a user’s profile, you would go to Administration > Company Admin > ________.

Correct Answer
User Administrator
User Admin

Explanation
To view a user's profile, you would go to Administration > Company Admin > User Administrator or User Admin. These options are most likely found within the administrative settings of a company's system or platform. The User Administrator or User Admin section is where you can manage and access user profiles, including viewing their information, settings, and permissions.

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10.

An end user calls in and says they selected the wrong policy when creating their expense report. Can they go back in and change the policy on that report?
- A.
  
  Yes
- B.
  
  No
Correct Answer
B. No

Explanation
The end user cannot go back and change the policy on the expense report they created.

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11.

Can a report be returned to an end user once it has been exported in the SAE extract for payment?
- A.
  
  Yes
- B.
  
  No
Correct Answer
B. No

Explanation
Once a report has been exported in the SAE extract for payment, it cannot be returned to the end user. Exporting a report in the SAE extract for payment means that the report has been transferred or saved in a different format or location, making it inaccessible for immediate return to the end user. Therefore, the answer is "No."

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12.

When creating a report, basic information may be pre-populated. Where does this data in the report header originate from within the system?

Correct Answer
Copy Down from the employee profile

Explanation
The data in the report header originates from the employee profile. It is pre-populated by copying down the basic information from the employee profile.

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13.

What role allows a Concur Administrator to access the Concur Support portal to open a case with client support?

Correct Answer
Authorized Support Contact
ASC

Explanation
The role that allows a Concur Administrator to access the Concur Support portal and open a case with client support is the Authorized Support Contact (ASC) role. This role grants the necessary permissions and privileges to interact with the support portal and seek assistance from the client support team.

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Exp Prg Nov Day 1

The system Concur uses to log and track customer cases is called ____________.

The majority of clients allow the end users to add their own approvers.

The rules surrounding the creation of an expense are controlled by

Once a report has been submitted it is sent for approval. What is the name of the approval process?

When a user clicks on 'New Expense Report' what form is used to begin the expense report?

An end user can identify a required field by __________.

A user calls and says they have a corporate card charge appearing in Expense that is not an alllowable expense per the company policy. The company will not pay for it. How should the employee account for this expense?

What permission allows a user to use the expense system?

In order to view a user’s profile, you would go to Administration > Company Admin > ________.

An end user calls in and says they selected the wrong policy when creating their expense report. Can they go back in and change the policy on that report?

Can a report be returned to an end user once it has been exported in the SAE extract for payment?

When creating a report, basic information may be pre-populated. Where does this data in the report header originate from within the system?

What role allows a Concur Administrator to access the Concur Support portal to open a case with client support?