Weekly Recap Quiz #33 (October 21st)

10 Questions | Total Attempts: 244

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Weekly Recap Quiz #33 (October 21st)

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Questions and Answers
  • 1. 
    The Batman Classic 1966 Series Grand Heritage Adult costume (SKU 217491) is available for parts & pieces requests.
    • A. 

      True

    • B. 

      False

  • 2. 
    What do cut off times signify for the customer?
    • A. 

      The time of day the guaranteed promise date changes

    • B. 

      The time of day the distribution center closes

    • C. 

      When the orders can no longer be placed for the day

    • D. 

      Break time for the call center

  • 3. 
    A customer calls us on a Friday, 20 minutes before cut off time for the day. She wants a package priority delivered for Saturday. What do you do?
    • A. 

      Apologize, and tell her it's impossible.

    • B. 

      You place the order and assure the customer the package will arrive on Saturday.

    • C. 

      Verify Saturday delivery for her shipping zip code, then place the order and assure the customer the package will arrive on Saturday.

  • 4. 
    What is a guaranteed promise date for domestic packages?
    • A. 

      The date the package with leave our distribution center

    • B. 

      The date the order will be processed

    • C. 

      The date the package will be delivered to the customer's doorstep

    • D. 

      None of the above

  • 5. 
    Which orders get guaranteed by delivery dates?
    • A. 

      All orders

    • B. 

      Domestic orders

    • C. 

      International orders

    • D. 

      Only orders with Express or Premium shipping service

  • 6. 
    When you change the ship level on a customer's pre-sell order, they are not charged for it until the order ships.
    • A. 

      True

    • B. 

      False

  • 7. 
    If a customer would like the items on the pre-sell order sooner, you should remove the pre-sell item from their order.
    • A. 

      True

    • B. 

      False

  • 8. 
    In what order status can you make updates to the shipping address, ship level, and line items?
    • A. 

      Order Complete

    • B. 

      Not Printed

    • C. 

      Printing in Progress

    • D. 

      Printed Picking

  • 9. 
    Where can you look to locate the number of in stock items for a particular product?
    • A. 

      Description Tab

    • B. 

      Quick Facts

    • C. 

      CSR Info Tab

    • D. 

      Customer Reviews

  • 10. 
    Where do baby ghosts do during the day?
    • A. 

      Carnival

    • B. 

      Dayscare centers

    • C. 

      Playground

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