Nh Labs 10/10/13 Team Meeting

10 Questions

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Nh Labs 10/10/13 Team Meeting

First team meeting quiz of the term! Wonderful!


Questions and Answers
  • 1. 
    You should email Arie at [email protected] for work-related purposes.
    • A. 

      True

    • B. 

      False

  • 2. 
    It is Tuesday afternoon at 12:00PM and you start to get a runny nose and chills. You think it might be allergies, but you have an opening shift in NH 96 the following. What should you do? Check all that apply.
    • A. 

      Ignore it, it probably is allergies and you do not want to lose hours.

    • B. 

      Put up your opening shift as a sub on TESS right away as a precautionary measure.

    • C. 

      Text Arie to let her know that you're not feeling well.

    • D. 

      Send an email to all teams requesting coverage with the sub DATE, TIME, & AREA in the subject line.

    • E. 

      Go through the management order of contact until you get in contact with someone via phone.

    • F. 

      Call other team members directly to see if they can pick up your shift.

  • 3. 
    Who are the three groups to contact if you find a keylogger in one of our labs?
  • 4. 
    We always want to ensure that we are being professional as a team. Which of the following is/are TRUE when it comes to professionalism in the workplace?
    • A. 

      Two headphones in is okay as long as we make eye contact and smile at lab users as they walk in.

    • B. 

      Attendants should make eye contact and smile with people as they enter the ICC lobby or NH 96 lab.

    • C. 

      One headphone in is acceptable while at the attendant station.

    • D. 

      Full screen videos are acceptable if we are watching them for homework purposes.

    • E. 

      The attendant who comes on shift after you is 17 minutes early. Since they work here, it is acceptable if they sit behind the desk and chat quietly with you, as long as you still look approachable.

  • 5. 
    What is TRUE regarding printing ICC calendars?
    • A. 

      Attendants should print from Sunday-Saturday in the weekly view.

    • B. 

      Attendants should print from Monday-Saturday in the weekly view.

    • C. 

      Attendants should print ICC calendars in color.

    • D. 

      Taylor asks you to reprint the NH 450 calendar. There are X's on it, but since the calendar is old, you can just recycle it.

  • 6. 
    What should is TRUE regarding LCT tickets?
    • A. 

      All printer issues are considered urgent. You must contact both management and the LCTs.

    • B. 

      If a print issue occurs in NH 96, you should include the H&R kiosk # as the "machine number" in RT.

    • C. 

      If a print issue occurs in NH 96, you should include the 6-digit service tag # as the "machine number" in RT.

    • D. 

      Generic out of order signs are acceptable since the LCTs can see our tickets in RT anyway.

    • E. 

      You should always print out the confirmation email that you receive after submitting a ticket and place it in a ticket holder over the affected workstation.

  • 7. 
    Which of the following are considered valuable lost & found items?
    • A. 

      Keys/key fobs

    • B. 

      Livestrong bracelets

    • C. 

      Jewelry that you suspect to be fake

    • D. 

      Social security card

    • E. 

      PSU texbook

    • F. 

      Ti-89+ calculator

    • G. 

      A very large and efficient umbrella

  • 8. 
    Bags and other personal belongings should be locked in the ICC storage cabinet/NH 96 supplies cabinet, even if you are only stepping away for a round.
    • A. 

      True

    • B. 

      False

  • 9. 
    Discuss at least ONE common issue you have come across this term (i.e. strange issues with Adobe, F&D issues with certain classes, etc.) Be as specific as possible, and feel free to tell me about more issues you are experiencing!