Client Communication Experience - Pooled

9 Questions | Total Attempts: 47

SettingsSettingsSettings
Please wait...
Client Communication Experience - Pooled

Questions and Answers
  • 1. 
    True or False: The client is only able to go through the Onboarding Tool one time?
    • A. 

      True

    • B. 

      False

  • 2. 
    My client is not by their computer on the CSC, what should I do?
    • A. 

      Talk them through the Onboarding Tool

    • B. 

      Skip over that section of the script and click "Next" then "Finish" to disable the Onboarding Tool

    • C. 

      Explain what the Onboarding Tool is and let the client know they can go back to it at a later date

    • D. 

      Reschedule the CSC

  • 3. 
    How many days is the Onboarding Tool available for?
    • A. 

      7 days

    • B. 

      10 days

    • C. 

      14 days

    • D. 

      Never expires

  • 4. 
    True or False: Only Max Touch Plan scripting has changed; Ads and Organic scripts will remain the same.
    • A. 

      True

    • B. 

      False

  • 5. 
    True or False: Lead ranges have been removed from all CSC and Touch Plan scripts.
    • A. 

      True

    • B. 

      False

  • 6. 
    The Good Call Experience Product includes which of the following?
    • A. 

      Removal of the whisper

    • B. 

      Weekly Promising Calls Email

    • C. 

      Dashboard highlighting Promising Calls

    • D. 

      All of the Above

  • 7. 
    True or False: The "Recent Promising Leads" and "Lead History" sections of the dashboard will ALWAYS show together?
    • A. 

      True

    • B. 

      False

  • 8. 
    Where can I find which test group my client is in?
    • A. 

      Issue Tracker

    • B. 

      SalesForce

    • C. 

      Client Dashboard

    • D. 

      None of the Above

  • 9. 
    What day of the week do Good Call Experience Emails go out?
    • A. 

      Monday

    • B. 

      Tuesday

    • C. 

      Wednesday

    • D. 

      Thursday

Back to Top Back to top