Client Communication Experience - Pooled
9 Questions
| Total Attempts: 47
Questions and Answers
- 1.True or False: The client is only able to go through the Onboarding Tool one time?
- A.
True
- B.
False
- 2.My client is not by their computer on the CSC, what should I do?
- A.
Talk them through the Onboarding Tool
- B.
Skip over that section of the script and click "Next" then "Finish" to disable the Onboarding Tool
- C.
Explain what the Onboarding Tool is and let the client know they can go back to it at a later date
- D.
Reschedule the CSC
- 3.How many days is the Onboarding Tool available for?
- A.
7 days
- B.
10 days
- C.
14 days
- D.
Never expires
- 4.True or False: Only Max Touch Plan scripting has changed; Ads and Organic scripts will remain the same.
- A.
True
- B.
False
- 5.True or False: Lead ranges have been removed from all CSC and Touch Plan scripts.
- A.
True
- B.
False
- 6.The Good Call Experience Product includes which of the following?
- A.
Removal of the whisper
- B.
Weekly Promising Calls Email
- C.
Dashboard highlighting Promising Calls
- D.
All of the Above
- 7.True or False: The "Recent Promising Leads" and "Lead History" sections of the dashboard will ALWAYS show together?
- A.
True
- B.
False
- 8.Where can I find which test group my client is in?
- A.
Issue Tracker
- B.
SalesForce
- C.
Client Dashboard
- D.
None of the Above
- 9.What day of the week do Good Call Experience Emails go out?
- A.
Monday
- B.
Tuesday
- C.
Wednesday
- D.
Thursday
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