Rtl - Day 9

3 Questions

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Hospital Quizzes & Trivia

This RTL is distributed to CSRs on thier 9th day of training. CSR must take RTL until completed with 100%.

Questions and Answers
  • 1. 
    When you update an existing clinical PA for Overdollar what information must you update before calling the Help Desk:
    • A. 


    • B. 

      Max Claim Pay= $0

    • C. 

      Reason Code

    • D. 

      All of the Above

  • 2. 
    If a CMN01 patient needs the medication Genotropin which HQ note would you reference? IMPORTANT: Write the EXACT note title name. Do not include punctuation or other marks (hyphens, commas, periods, etc...) 
  • 3. 
    Claim quote must be completed if Drug Price Check displays "PLAN LIMITATIONS EXCEEDED" to verify the true claim status.
    • A. 


    • B.