Rtl - Day 9
3 Questions
This RTL is distributed to CSRs on thier 9th day of training. CSR must take RTL until completed with 100%.
Questions and Answers
- 1.When you update an existing clinical PA for Overdollar what information must you update before calling the Help Desk:
- A.
Comments
- B.
Max Claim Pay= $0
- C.
Reason Code
- D.
All of the Above
- 2.If a CMN01 patient needs the medication Genotropin which HQ note would you reference? IMPORTANT: Write the EXACT note title name. Do not include punctuation or other marks (hyphens, commas, periods, etc...)
- 3.Claim quote must be completed if Drug Price Check displays "PLAN LIMITATIONS EXCEEDED" to verify the true claim status.
- A.
True
- B.
False
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