Bell Fibe TV Part 1 Quiz - Atelka

10 Questions | Total Attempts: 153

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Bell Fibe TV Part 1 Quiz - Atelka

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Questions and Answers
  • 1. 
    I am a customer wanting to install Business Fibe TV in my restaurant.  What type of customer am I? 
    • A. 

      Transient

    • B. 

      Public Viewing

    • C. 

      Private Company

    • D. 

      3HD + 1SD

    • E. 

      4HD – 25/25

  • 2. 
    I am a teleworker and installed the service in my house.  What type of customer am I?
    • A. 

      Transient

    • B. 

      Public Viewing

    • C. 

      Home Office

    • D. 

      3HD + 1SD

    • E. 

      4HD – 25/25

  • 3. 
    For which customer type Galaxie is not included in the basic/standard package?
    • A. 

      Home Office

    • B. 

      Public Viewing

    • C. 

      Transient

  • 4. 
    What customer type cannot order the Super Ecran channels?
    • A. 

      Home Office

    • B. 

      Public Viewing

    • C. 

      Transient

  • 5. 
    I am a customer with a business in Toronto.  Can I select channels one by one in my basic package?
    • A. 

      Yes

    • B. 

      No

  • 6. 
    Can we install Business Fibe TV in four business days?
    • A. 

      Yes

    • B. 

      No

  • 7. 
    What percentage of the monthly fees left on contract will be charged to the customer if he decides to disconnect the service?
    • A. 

      25%

    • B. 

      50%

    • C. 

      100%

  • 8. 
    The agent must tell the customer their video est. rate as seen in iQual.
    • A. 

      True

    • B. 

      False

  • 9. 
    In order to add Business Fibe TV to an existing internet customer, the agent must click on Modify in EOM in order to start the order.
    • A. 

      True

    • B. 

      False

  • 10. 
    What new field in EOM determines the customer type?
    • A. 

      Customer Type

    • B. 

      Industry Example

    • C. 

      Qualification

    • D. 

      Modify

    • E. 

      Add

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