Dsnl Concept Evaluation Set 1

15 Questions | Total Attempts: 38

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Evaluation Quizzes & Trivia

Hello there! This is a quick evaluation to test your basic knowledge about DSNL Audio Conference Services. Please read the questions carefully before choosing the best answer from the multiple choices given below. Wish you the very best!


Questions and Answers
  • 1. 
    What are the charges set for dedicated operator assistance for conference calls? (As per the standard rate card) 
    • A. 

      Rs.1000 per operator/call

    • B. 

      Rs.500 per operator/call

    • C. 

      Rs.2000 per operator/call

    • D. 

      Rs.500 per operator/hour

    • E. 

      No charges applied

  • 2. 
    Name the unified communications platform (UCP) provided by Microsoft 
    • A. 

      Cisco

    • B. 

      Lynch

    • C. 

      Mitel

    • D. 

      Avaya Aura

    • E. 

      Lync

  • 3. 
    What are practical applications for the web console? 
    • A. 

      Call viewing and list upload

    • B. 

      Call booking and call viewing

    • C. 

      PIN Generation and Call recording

    • D. 

      Option b and c

    • E. 

      Option a , b and c

  • 4. 
    Your customer wants a fancy PIN or a disabled PIN used by some other customer in the past. What will you do? 
    • A. 

      Request customer care to provide the PIN number

    • B. 

      Educate customers about the disadvantages behind having a fancy PIN or a reused PIN

    • C. 

      Convince the management about the need for fancy PIN to get the customer

  • 5. 
    Choose the platforms through which booking can be made for DSNL’s Audio Conference Services. 
    • A. 

      Web console

    • B. 

      MS Outlook

    • C. 

      Google Calendar

    • D. 

      Booking through email

    • E. 

      CC Team

  • 6. 
    Your customer wants a number that can be dialed from all his branch locations but does not want his participants to be billed for it. He also wants separate numbers for his distributors for which he is not willing to pay except for port charges? Which numbers will he choose?
    • A. 

      Toll free number for branch locations and local access for distributors

    • B. 

      Toll numbers for branch locations and local access for distributors

    • C. 

      Local access numbers for branch office and toll free numbers for distributors

    • D. 

      Toll numbers for branch locations and distributors

  • 7. 
    Choose the basic parameter when it comes to billing our customers? 
    • A. 

      Talk time in minutes

    • B. 

      Number of PINS

    • C. 

      Number of ports

    • D. 

      Usage of ports in minutes

    • E. 

      All of the above

    • F. 

      None of the above

  • 8. 
    Your client has a requirement to connect calls on a regular basis to an International bridge from his home location in India. He is concerned regarding the misuse of ISD Calls. Which of the following solutions will you suggest to your customer?
    • A. 

      Operator Assisted dial out

    • B. 

      Web console dial out

    • C. 

      Enterprise bridge solution

    • D. 

      Proxy dial out

  • 9. 
    Choose the year when DSNL started its operations. 
    • A. 

      1994

    • B. 

      2000

    • C. 

      2004

    • D. 

      2006

  • 10. 
    A customer in FMCG segment has three branch offices within Mumbai and is required to do 50 party conferencing regularly for that region. Which of the following product offerings will you recommend to the customer? 
    • A. 

      MultiCall app for all the phones

    • B. 

      Fixed port charges

    • C. 

      Enterprise bridge solution

  • 11. 
    How many ports does DSNL have in its audio conference bridge?
    • A. 

      5000 ports

    • B. 

      2000 ports

    • C. 

      2400 ports

    • D. 

      1000 ports

  • 12. 
    There was a 200 party call and there was a disturbance in the line which was raised as a complaint. Your customer demands an explanation. Which of the following will be your next step of action? 
    • A. 

      Take the CC in conference and request an explanation

    • B. 

      Send a mail to CC asking an explanation

    • C. 

      Apologize to your customer and request for time to get back on the issue

    • D. 

      Apologize to your customer, and explain the possibilities for disturbance keeping track of CC response.

  • 13. 
    What is the DTMF Command to mute all participants?
    • A. 

      *9

    • B. 

      *3

    • C. 

      *2

    • D. 

      *5

    • E. 

      *6

  • 14. 
     Identify the PIN number which can be used for MultiCall app
    • A. 

      5869578#

    • B. 

      #586957

    • C. 

      586957

  • 15. 
    Your customer has given you a 50 participant call list for blast dial. The CC team has identified DND numbers from the list. What will be you immediate response to the customer?
    • A. 

      Inform the customer about the DND and connect the DND Numbers

    • B. 

      Request the CC team to connect the call irrespective of DND

    • C. 

      Request customer for a 'dial-in' option for all DND numbers and connect only the non DND numbers

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