Weekly Recap Quiz #34 (November 4th)

10 Questions | Total Attempts: 98

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Weekly Recap Quiz #34 (November 4th)

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Questions and Answers
  • 1. 
    Mark all the things we CAN do for Amazon, Buy.com, Ebay, New Egg, and Shop.com orders.
    • A. 

      Answer order, product, return questions

    • B. 

      Cancel/void orders in not printed status

    • C. 

      Replace order

    • D. 

      Process an exchange

    • E. 

      Process a credit request

    • F. 

      Process a return

    • G. 

      Issue a Return Shipping Label (Only if it’s our error or item was damaged)

  • 2. 
    Mark all the things we CAN'T do for Amazon, Buy.com, Ebay, New Egg, and Shop.com orders.
    • A. 

      Update line items

    • B. 

      Update ship level

    • C. 

      Update shipping address

    • D. 

      Process exchanges

    • E. 

      Issue flex labels

    • F. 

      Intercept packages with UPS

  • 3. 
    We can only answer order, product, and return questions with Onestopplus.com orders. 
    • A. 

      True

    • B. 

      False

  • 4. 
    You need to generate RAN when creating a Canadian Return label.
    • A. 

      True

    • B. 

      False

  • 5. 
    Canadian customers are able to get a return label for $12.00, which is deducted from the amount of their return credit.
    • A. 

      True

    • B. 

      False

  • 6. 
    How long will it take for a Canadian customer to receive their return credit during Halloween season?
    • A. 

      3-5 Business Days

    • B. 

      3-4 Weeks

    • C. 

      May take 5+ Weeks

  • 7. 
    How long will it take for a Domestic customer to receive their return credit during Halloween season?
    • A. 

      3-5 Business days

    • B. 

      1-2 Weeks

    • C. 

      May take up to 4 weeks

  • 8. 
    We do not issue a return credit prior to the product coming back to us and going through the inspection process.
    • A. 

      True

    • B. 

      False

  • 9. 
    How much does a customer get deducted for the use of a Flex Label?
    • A. 

      $5

    • B. 

      $7

    • C. 

      $10

    • D. 

      $12

  • 10. 
    What does a witch ask for at a hotel?
    • A. 

      Potion

    • B. 

      Broom service

    • C. 

      Reservation

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