Bell Fibe TV Part 2 Quiz - Atelka

11 Questions | Total Attempts: 150

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Bell Fibe TV Part 2 Quiz - Atelka

Questions and Answers
  • 1. 
    What system(s) should you use in order to change a Fibe TV and Internet package?
    • A. 

      EOM + BCRIS + MultiVu

    • B. 

      EOM + BCRIS

    • C. 

      EOM Only

    • D. 

      MultiVu + BCRIS

  • 2. 
    A customer wants to add a wireless HD receiver.  What tool(s) will you use to submit the order?
    • A. 

      EOM

    • B. 

      BCRIS

    • C. 

      EOM + MultiVu

    • D. 

      MultiVu

  • 3. 
    Which one of the actions below cannot be changed on a Modify – Add/remove features order?
    • A. 

      Add Equipment

    • B. 

      Change TV Contract

    • C. 

      Change Business Internet Contract

  • 4. 
    On an EOM modify order, which section below cannot be used?
    • A. 

      Programming

    • B. 

      Contract Term

    • C. 

      High Definition Receiver/PVR

  • 5. 
    On a Move order the agent should enter the quantity of existing receivers to move in the Move column of the High Definition Receiver/PVR section.
    • A. 

      True

    • B. 

      False

  • 6. 
    What should the agent check in MultiVu before ordering a Premium Sports Package for a customer?
    • A. 

      Customer’s Province

    • B. 

      Seating Capacity

    • C. 

      PIN Number

  • 7. 
    Which of the main tabs should you click on in MultiVu to review pending orders?
    • A. 

      Programming

    • B. 

      Loyalty

    • C. 

      Customer Profile

  • 8. 
    Under which tab can you confirm the seating capacity?
    • A. 

      Programming

    • B. 

      Loyalty

    • C. 

      Customer Profile

  • 9. 
    Where can a customer find the receiver’s MAC address?
    • A. 

      Under the Receiver

    • B. 

      On the Welcome Kit

    • C. 

      On the Customer Bill

  • 10. 
    At what date can you add programming for a customer?
    • A. 

      At the Customer’s Next Billing Date

    • B. 

      Same Day

    • C. 

      Month’s End

  • 11. 
    Which one of the scenarios below is not a scenario where you need to transfer the customer to the Satellite Group?
    • A. 

      Public Viewing Customer Wants to Add a PPV Event

    • B. 

      Customer Wants to Order Premium Sports and Seating Capacity is Missing on MultiVu Profile

    • C. 

      Customer Wants to Order Netflix

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