Bell Fibe TV Part 2 Quiz
11 Questions
| Total Attempts: 68
Questions and Answers
- 1.What system(s) should you use in order to change a Fibe TV and Internet package?
- A.
EOM + BCRIS + MultiVu
- B.
EOM + BCRIS
- C.
EOM Only
- D.
MultiVu + BCRIS
- 2.A customer wants to add a wireless HD receiver. What tool(s) will you use to submit the order?
- A.
EOM
- B.
BCRIS
- C.
EOM + MultiVu
- D.
MultiVu
- 3.Which one of the actions below cannot be changed on a Modify – Add/remove features order?
- A.
Add Equipment
- B.
Change TV Contract
- C.
Change Business Internet Contract
- 4.On an EOM modify order, which section below cannot be used?
- A.
Programming
- B.
Contract Term
- C.
High Definition Receiver/PVR
- 5.On a Move order the agent should enter the quantity of existing receivers to move in the Move column of the High Definition Receiver/PVR section.
- A.
True
- B.
False
- 6.What should the agent check in MultiVu before ordering a Premium Sports Package for a Public Viewing customer?
- A.
Customer’s Province
- B.
Seating Capacity
- C.
PIN Number
- 7.Which of the main tabs should you click on in MultiVu to review pending orders?
- A.
Programming
- B.
Loyalty
- C.
Customer Profile
- 8.Under which tab can you confirm the seating capacity?
- A.
Programming
- B.
Loyalty
- C.
Customer Profile
- 9.Where can a customer find the receiver’s MAC address?
- A.
Under the Receiver
- B.
On the Welcome Kit
- C.
On the Customer Bill
- 10.At what date can you add programming for a customer?
- A.
At the Customer’s Next Billing Date
- B.
Same Day
- C.
Month’s End
- 11.Which one of the scenarios below is not a scenario where you need to transfer the customer to the Satellite Group?
- A.
Public Viewing Customer Wants to Add a PPV Event
- B.
Customer Wants to Order Premium Sports and Seating Capacity is Missing on MultiVu Profile
- C.
Customer Wants to Order Netflix
This is your description.
Questions: 10 | Attempts: 153 | Last updated: Mar 14, 2022
-
Sample QuestionI am a customer wanting to install Business Fibe TV in my restaurant. What type of customer am I?
Questions: 11 | Attempts: 150 | Last updated: Mar 15, 2022
-
Sample QuestionWhat system(s) should you use in order to change a Fibe TV and Internet package?
This is your description.
Questions: 10 | Attempts: 67 | Last updated: Mar 20, 2022
-
Sample QuestionI am a customer wanting to install Business Fibe TV in my restaurant. What type of customer am I?
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