No Contact SOP Quiz

6 Questions | Total Attempts: 177

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No Contact SOP Quiz

Questions and Answers
  • 1. 
    Which of the following information should be listed in "No Contact" incident? (select all that apply)
    • A. 

      Description: NO CONTACT. Unable to reach the carrier for an update. Reps Advised.

    • B. 

      Carrier phone #

    • C. 

      Customer phone #

    • D. 

      Facility phone # (shipper or consignee)

    • E. 

      Reference #'s (PO#, PU#, Del confirmation #, etc.)

    • F. 

      Amount of times you contacted the carrier

    • G. 

      Your favorite 90's boy band

  • 2. 
    If carrier and customer reps are offline, create an "other-carrier related" incident.
    • A. 

      True

    • B. 

      False

  • 3. 
    You may resolve a "No Contact" incident once contact is made with the carrier, carrier rep, customer, customer rep or facility.
    • A. 

      True

    • B. 

      False

  • 4. 
    It's Wednesday at 2000 and you're tracking a load that has been picked up.  You have not  been able to make contact with the carrier so you created an incident to advise reps of the situation.  When should you roll the NCBT?
    • A. 

      Roll NCBT to 2100

    • B. 

      Roll NCBT to 0900 on Thursday

    • C. 

      Roll NCBT to 2015

  • 5. 
    When a DSR has created an incident regarding "No Contact" a driver tracking note should be create stating, "NO CONTACT. Unable to reach carrier for update. Reps Advised."
    • A. 

      True

    • B. 

      False

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