Banking Ombudsman

13 Questions | Total Attempts: 151

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Banking Quizzes & Trivia

Banking Ombudsman


Questions and Answers
  • 1. 
    State True or False: Banking Ombudsman is a Committee in a bank which  look into the Procedures and Performance Audit of Public Services in 2003 to look into the issues relating to banking services rendered to the common man.
    • A. 

      True

    • B. 

      False

  • 2. 
    State True or False:  Purpose of the bank Ombudsman Scheme is to Expeditious and inexpensive redressal of customer complaints.
    • A. 

      True

    • B. 

      False

  • 3. 
    State True or False: Bank Ombudsman covers Deficiency in banking services, deficiency in sanctioning of loans and advances and Other specified matters
    • A. 

      True

    • B. 

      False

  • 4. 
    State True or False: Aggrieved persons not satisfied by a bank’s service and its resolution of complaint can apply to the Banking Ombudsman within Two years.
    • A. 

      True

    • B. 

      False

  • 5. 
    State True or False: Complaints can be submitted online/ email/in hard copy.
    • A. 

      True

    • B. 

      False

  • 6. 
    State True or False: Non-adherence by the bank or its subsidiaries to the instructions of Reserve Bank on ATM/Debit card operations or credit card operations can be complained.
    • A. 

      True

    • B. 

      False

  • 7. 
    State True or False: There is a fee of Rs 25 for every complaint you make in Bank Ombudsman Case.
    • A. 

      True

    • B. 

      False

  • 8. 
    State True or False: All bank branches are not required to display the name of the Banking Ombudsman and contact particulars.
    • A. 

      True

    • B. 

      False

  • 9. 
    State True or False: One of the roles of Banking Codes and Standard Board of India is the identification of factors that inhibited the attainment of best customer services and suggesting steps to improve the quality of banking services to individual customers.
    • A. 

      True

    • B. 

      False

  • 10. 
    State True or False: BCSBI was set up to ensure that the common person as a consumer of financial services from the banking Industry is in no way at a advantageous position and really gets what he has not been promised.
    • A. 

      True

    • B. 

      False

  • 11. 
    State True or False: BCBSI Publishes quarterly newsletter entitled ‘Customer Matters’, containing matters of interest to customers.
    • A. 

      True

    • B. 

      False

  • 12. 
    State True or False: Disbursement of loans sanctioned is to be made immediately on total compliance of terms and conditions including execution of loan documents governing such sanction.
    • A. 

      True

    • B. 

      False

  • 13. 
    State True or False: Bank Can discriminate on the grounds of gender, caste or religion in its lending policy and activity.
    • A. 

      True

    • B. 

      False