Weekly Recap Quiz #52 (March 24th)

10 Questions | Total Attempts: 79

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Weekly Recap Quiz #52 (March 24th)

Questions and Answers
  • 1. 
    When creating a related work item request, such as a credit request, damaged in transit request, or trace investigation request, it is not necessary to create an additional separate case note, so long as you are detailed enough in the notes section of the request.
    • A. 

      True

    • B. 

      False

  • 2. 
    Which POD item does not require an additional 1-2 business days for delivery?
    • A. 

      Invitations

    • B. 

      Plates

    • C. 

      Banners

    • D. 

      None of them do

    • E. 

      They all do

  • 3. 
    When do you need to leave a case note?  Please check all that apply.
    • A. 

      When initiating a return.

    • B. 

      When updating an address.

    • C. 

      When a customer wants to check their guaranteed delivery date.

    • D. 

      When customer wants to personalized their banner.

    • E. 

      When doing an exchange (in the original order)

  • 4. 
    A customer is having an order shipped to Australia.  What guaranteed delivery date can we give them?
    • A. 

      The order will arrive in 5-10 business days.

    • B. 

      The order will arrive in 3-6 business days.

    • C. 

      We cannot give a guaranteed delivery date for any international orders, but we do give a date range.

    • D. 

      It depends on what type of shipping the customer chooses.

  • 5. 
    When creating a replacement order or a parts and pieces request, in the notes section it is necessary to always put first the:
    • A. 

      SKU numbers of the missing, incorrect or damaged items

    • B. 

      Needs by date

    • C. 

      Product names

    • D. 

      Shipping address

  • 6. 
    You are able to either send a replacement order or put in a credit request for a customer right away, even if the trace investigation is not yet complete.
    • A. 

      True

    • B. 

      False

  • 7. 
    If a domestic customer calls because they were missing the cardboard medallions of their blowouts but still want them, you would do a parts and pieces request.
    • A. 

      True

    • B. 

      False

  • 8. 
    If a customer's stackable coupon is not applying, you should (choose only 1 answer):
    • A. 

      Offer them a better coupon

    • B. 

      Check the terms and conditions of the coupon

    • C. 

      Upsell them until the order does qualify

  • 9. 
    When should you use your mute button?
    • A. 

      When you need to call helpline for assistance.

    • B. 

      When you cough or sneeze.

    • C. 

      Using mute is never appropriate.

    • D. 

      When finishing a return or replacement order.

  • 10. 
    The best way to unsubscribe a customer from our emailing list is by directing them to the promotional email they received from us and click the unsubscribe button.
    • A. 

      True

    • B. 

      False

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