Quiz: Anticipation In Business!

8 Questions

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Quiz: Anticipation In Business!

Do you know what your customers want before they know what they want? Well, that's all comes under anticipation; it's an emotion of predicting or say guessing things or outcomes. For now, we have brought you this quiz on such topic. Take it and see how much you know about it.


Questions and Answers
  • 1. 
    Great service people anticipate what the customer is going to need or want.
    • A. 

      True

    • B. 

      False

  • 2. 
    Being aware of service pairings can make it easier to anticipate what a customer will ask for next.
    • A. 

      True

    • B. 

      False

  • 3. 
    A customer who places a catering order for six deli sandwiches probably needs... 
    • A. 

      Directions to a New York style deli.

    • B. 

      a roll of Tums.

    • C. 

      Cold drinks.

    • D. 

      A crew car

  • 4. 
    Choose the best service pairing.
    • A. 

      A forecast of stormy weather pairs with an offer of hangar space.

    • B. 

      A malfunctioning instrument pairs with washing the plane.

    • C. 

      A request for extra fuel pairs with a forecast of snow.

    • D. 

      A request for catering pairs with an offer to make hotel reservations.

  • 5. 
    Choose the best answer. Anticipating means...
    • A. 

      Out-smarting the customer.

    • B. 

      Responding to special requests without notice.

    • C. 

      Handling complaints before the customer is aware of an issue.

    • D. 

      Recognizing customer needs and meeting them without being asked.

  • 6. 
    Other than referring to a customer's purchase history, anticipatory service is all about the future.
    • A. 

      True

    • B. 

      False

  • 7. 
    Anticipating customer needs may increase customer anxiety.
    • A. 

      True

    • B. 

      False

  • 8. 
    Fueling an aircraft exactly as requested is an example of anticipating customer needs.
    • A. 

      True

    • B. 

      False