Bssp & Obp Quiz - Short Version Training - Sitel En

10 Questions | By 6003577 | Last updated: Apr 1, 2014 | Total Attempts: 60

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Bssp & Obp Quiz - Short Version Training - Sitel En

Questions and Answers

1.

BSSP is the first application offered through the OBP Portal.
- A.
  
  True
- B.
  
  False
2.

In order to have Online Billing & Payments (OBP), customers will have to register for access to the BSS Portal first.
- A.
  
  True
- B.
  
  False
3.

The BSSP Admin Tool is used by Bell representatives to perform administrative functions on a BSSP company profile.
- A.
  
  True
- B.
  
  False
4.

OBP invoices can only be viewed online if the customer...
- A.
  
  Has previously registered in BSSP and has linked the accounts to the profile.
- B.
  
  Has suppressed paper billing.
- C.
  
  Has registered for online access in Transpromo.
5.

In order to send a customer an invite to register for BSSP, the rep has to log into the Admin Tool but DOES NOT have to impersonate the customer.
- A.
  
  True
- B.
  
  False
6.

With every e-Confirmation sent in BMPC, the rep will have to explain to the customer that they MAY receive an invite to register for BSSP.
- A.
  
  True
- B.
  
  False
7.

When searching for a customer in BSSP, you will always be able to find him under the BTN.
- A.
  
  True
- B.
  
  False
8.

Customers can register for BSSP in any one of 3 ways. Which of the following answers is not an option?
- A.
  
  Directly through bell.ca
- B.
  
  With an invite sent from a rep through the BSSP CSR Admin tool.
- C.
  
  From an auto invite sent from BMPC.
- D.
  
  From an invite sent from the 310-BELL Integrated Voice Response system (IVR).
9.

There is no way for a Bell rep to know whether a customer has been sent an invite to register to BSSP by searching for a specific e-mail address.
- A.
  
  True
- B.
  
  False
10.

If you are experiencing technical difficulties with the BSSP CSR Admin tool:
- A.
  
  Contact CGI and put in a trouble ticket.
- B.
  
  Call Rick at the BSSP warehouse and ask him to fix it.

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