Difficult Conversation Quiz

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Let's see if you were paying attention to the website dealing with difficult conversations.
This test i made up of 5 multiple choice questions and 3 short answer questions

Questions and Answers

1.

What is the "And Stance" and how does it help to resolve a difficult conversation?
2.

What are some reasons why somebody may think the other person has the issue?
3.

What is the difference between being "certain" and "curious"?
4.

According to Johari's window, which describes what is known to self but not known to others?
- A.
  
  Open
- B.
  
  Blind
- C.
  
  Hidden
- D.
  
  Unknown
Correct Answer
C. Hidden
5.

Which is an example of a noise factor that may affect the way we receive information?
- A.
  
  Hunger
- B.
  
  Music playing
- C.
  
  All of the Above
- D.
  
  Internal
Correct Answer
C. All of the Above
6.

Empathy is...
- A.
  
  Trying to get people to do what you want them to do
- B.
  
  Another word for self-esteem
- C.
  
  Trying to solve problems
- D.
  
  Trying to understand somebody's emotions or thoughts
Correct Answer
D. Trying to understand somebody's emotions or thoughts
7.

The best way to try to understand somebody's point of view is by...
- A.
  
  Being Certain
- B.
  
  Being Curious
- C.
  
  Being Calm
- D.
  
  Being Cautious
Correct Answer
B. Being Curious
8.

Which is NOT a reason why people have different infromation
- A.
  
  Due to future goals
- B.
  
  Due to past experience
- C.
  
  Due to different perception
- D.
  
  Due to corresponding values
Correct Answer
A. Due to future goals

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Current Version
Feb 03, 2014

Quiz Edited by
ProProfs Editorial Team
Feb 03, 2014

Quiz Created by
Travon19

Difficult Conversation Quiz

What is the "And Stance" and how does it help to resolve a difficult conversation?

What are some reasons why somebody may think the other person has the issue?

What is the difference between being "certain" and "curious"?

According to Johari's window, which describes what is known to self but not known to others?

Which is an example of a noise factor that may affect the way we receive information?

Empathy is...

The best way to try to understand somebody's point of view is by...

Which is NOT a reason why people have different infromation