Tempe 8 Steps

12 Questions | Total Attempts: 180

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Management Quizzes & Trivia

Questions and Answers
  • 1. 
    What is the first thing we do after introducing ourself to the client?
    • A. 

      Ask what brought them into the dealership

    • B. 

      Tell them about current promotions

    • C. 

      THANK THEM FOR CHOOSING OUR DEALERSHIP

  • 2. 
    One of the first things you should assess is if your client will be trading in their current vehicle.
    • A. 

      True

    • B. 

      False

  • 3. 
    During the needs assessment step be sure to ask your client about...
    • A. 

      Hobbies

    • B. 

      Family

    • C. 

      Commute

    • D. 

      ALL OF THE ABOVE

  • 4. 
    When should you do the trade appraisal?
    • A. 

      After the test drive

    • B. 

      After the walk around presentation

    • C. 

      UP FRONT BEFORE ALL OTHER STEPS

  • 5. 
    What is the purpose of the vehicle presentation?
    • A. 

      To build value in the new vehicle

    • B. 

      To demonstrate the features the client is looking for

    • C. 

      To show what the client’s current vehicle is lacking

    • D. 

      ALL OF THE ABOVE

  • 6. 
    Even if the client does not choose to purchase we will provide them with an exit package that includes all information that was discussed.
    • A. 

      True

    • B. 

      False

  • 7. 
    When do you present your TEC manual?
    • A. 

      During the trade appraisal

    • B. 

      After you introduce your client to management

    • C. 

      WHILE THE CREDIT APPLICATION IS PROCESSING

  • 8. 
    What two things do you first show the client in your TEC?
    • A. 

      Family Photo

    • B. 

      Trade Publications

    • C. 

      Testimonial Letter

    • D. 

      Buyer’s Reports

  • 9. 
    Where do you place the BUS?
    • A. 

      In your TEC

    • B. 

      On the client’s testimonial letter

    • C. 

      On the front of the deal jacket

  • 10. 
    When do you ask for the TEC letter?
    • A. 

      After the walk around demonstration

    • B. 

      Once the client has agreed to the deal

    • C. 

      During the test drive

  • 11. 
    Be sure to say the word “referral” when asking for names and numbers.
    • A. 

      True

    • B. 

      False

  • 12. 
    When should you follow up with a sincere gratitude phone call?
    • A. 

      72 hours after the sale

    • B. 

      48 hours after the sale

    • C. 

      24 hours after the sale