Nh Labs 1/17/14 Team Meeting Quiz

10 Questions

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Nh Labs 1/17/14 Team Meeting Quiz

Questions and Answers
  • 1. 
    When is the only time you should load paper into the Ricohs?
    • A. 

      When the left side of tray 1 is completely empty

    • B. 

      When the right side of tray 1 is completely empty

    • C. 

      When both sides of tray 1 are completely empty

    • D. 

      Whenever you get up to do a round, just put a little bit in because, you know, the more, the better. Also users will never get angry at you because the printer will always be full.

  • 2. 
    You are helping a user submit a print refund request after the printer in NH 461 gobbles up their print job and regurgitates it in the form of a Chinese fan.  After evaluating each of the options below, check all that apply in print refund request situations such as this:
    • A. 

      Navigate to the either the NH Labs Google Site and locate the print refund request form under the "Forms" tab, or the Print Refund Request form under the Forms section of the OIT website (http://intranet.pdx.edu/oit/forms/print-refund)

    • B. 

      Navigate to the either print.pdx.edu/user and locate the print refund request form on the left hand side titled "Print Credit Request", or the Print Refund Request form under the "Forms" section of the OIT website (http://intranet.pdx.edu/oit/forms/print-refund)

    • C. 

      Pull up a second window in the browser and navigate to the user's "Recent Print Jobs" after they login to www.print.pdx.edu/user with their odin credentials, making sure to remove the filter first

    • D. 

      Pull up a second window in the browser and navigate to the user's "Recent Print Jobs" after they login to www.print.pdx.edu/user with their odin credentials, making sure that the filter is active

    • E. 

      Instruct the user to copy and paste EXACT fields as they appear in the job log (i.e. date, time, location, title of print job, etc.) into the Print Refund Request form.

    • F. 

      Instruct the user to estimate fields (i.e. date, time, location, title of print job, etc.) to the best of their abilities and place that info into the Print Refund Request form.

    • G. 

      Instruct the user to type your name in the comments section or appropriate field before submitting the form.

    • H. 

      Never give out your name in these situations as lab users at PSU are not trustworthy.

    • I. 

      Do all of the above from the user's computer, walking them through each step slowly and thoroughly.

    • J. 

      Do all of the above from the attendant desk, walking them through each step slowly and thoroughly.

  • 3. 
    It is Thursday evening at 9:47PM. What doors can be closed/locked at this time?
    • A. 

      NH 448 & NH 450, 1 lobby door

    • B. 

      1 lobby door

    • C. 

      NH 450 & the mezzanine door

    • D. 

      No doors.

  • 4. 
    When we receive a paper delivery in NH 461/5, you must email [email protected]
    • A. 

      True

    • B. 

      False

  • 5. 
    Taking a cell phone call at the lab attendant desk is acceptable as long as it is 2 minutes or less.
    • A. 

      True

    • B. 

      False

  • 6. 
    When and how do you report new/used Ricoh toner cartridges?
    • A. 

      Opening shifts - NH 461/5 only - in the supplies shout-out form AND your email shout-out.

    • B. 

      Opening shifts - NH 461/5 & ICC - in the supplies shout-out form AND your email shout-out.

    • C. 

      Whenever you see used cartridges - NH 461/5 & ICC - email lab_supplies.

    • D. 

      You don't. Ilya &/or Miriam physically walk to each lab and audit these on a weekly basis.

  • 7. 
    The SOP has been changed to reflect that lab attendants can now clock out up to 8 minutes past closing time (i.e. 5:08PM on an ICC Saturday shift, 9:08PM on a Monday NH 461/5 shift, etc.)
    • A. 

      True

    • B. 

      False

  • 8. 
    What do you do if you are asked a software question that you do not know the answer to?
    • A. 

      Refer the user to the alternative NH Lab. If you don't know, your buddy should.

    • B. 

      Call Arie.

    • C. 

      Ask on Pidgin, attempt to Google, call your buddy, and stay calm.

    • D. 

      Be honest and state that you don't know the answer but are truly sorry.

  • 9. 
    Arie is in the office and you have a procedural question that you are not quite sure what the answer is. What should you do? Select the BEST answer from bellow.
    • A. 

      Ask her right away since she's there.

    • B. 

      Browse through the Google Site for five minutes and then ask her.

    • C. 

      Call your buddy/ask on Pidgin, then browse through the Google site resources if time permits, and if you are still unsure, ask her.

    • D. 

      Email her at [email protected] with a detailed written request.

    • E. 

      Proceed with your best guess without asking her.

    • F. 

      Call Taylor since she is a full-time employee and is probably in the office.

  • 10. 
    When it comes to team professionalism, what is TRUE?
    • A. 

      Full screen videos are not allowed

    • B. 

      Coworkers should never be behind the desk while you are on shift

    • C. 

      Swearing is acceptable as long as there aren't any lab users around

    • D. 

      Texting at the desk is unacceptable

    • E. 

      Swearing in the labs is never acceptable

    • F. 

      You should actively get up to help users, attempting to show instead of simply tell

    • G. 

      Math students should not be helped since they have their own department to turn to for questions and complaints

    • H. 

      We should continue to be patient and customer service-oriented as frustrated math students and professors approach us during this change