Weekly Recap Quiz #47 (February 17th)

10 Questions | Total Attempts: 82

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Weekly Recap Quiz #47 (February 17th)

Questions and Answers
  • 1. 
    Which items below can a customer exchange?
    • A. 

      A. Costumes/ Accessories

    • B. 

      B. Party Supplies

    • C. 

      C. Personalized items

    • D. 

      D. All of the above

  • 2. 
    We are able to ship replacement orders to the Virgin Islands, Guam, and Puerto Rico.
    • A. 

      True

    • B. 

      False

  • 3. 
    Where would you include the “Needs by date” in replacement orders?
    • A. 

      A. After your note stating what is missing, damaged, or incorrect

    • B. 

      B. Before your note stating what is missing, damaged, or incorrect

    • C. 

      C. No need to provide one. It should be obvious when you select the shipping method for the replacement order

    • D. 

      D. Needs by date—um, what’s that?

  • 4. 
    When an order is in POD Screening status, you can:
    • A. 

      A. Add/delete an item

    • B. 

      B. Nothing

    • C. 

      C. Edit/add text

    • D. 

      D. All of the above

  • 5. 
    If a customer wants to add to their order and the update button no longer appears, you have no other options left to get that additional item they want to them.
    • A. 

      True

    • B. 

      False

  • 6. 
    A customer calls in and has an APO/FPO address. They haven’t received their package yet, so you check the tracking status. It shows delivered, and we know that means it has been handed off to the Military Post. What should you do?
    • A. 

      A. Start a trace investigation

    • B. 

      B. Assure them it will be there soon, but don’t bother to check the tracking

    • C. 

      C. Send out a replacement order or credit them

    • D. 

      D. Inform them that we are unable to track their order once it has reached the military post, and can take up to 21 days to be delivered to them

  • 7. 
    Even if you have done all that you can to help a customer resolve an issue, you may still receive an Echo Trigger.
    • A. 

      True

    • B. 

      False

  • 8. 
    You should tell a customer what percentage they would receive from a Volume/Wholesale discount
    • A. 

      True

    • B. 

      False

  • 9. 
    If a customer suspects fraud and requests a return shipping label or Flex label, you should send them the label.
    • A. 

      True

    • B. 

      False

  • 10. 
    How long does it usually take for a customer to receive a BirthdayExpress catalog after they sign up?
    • A. 

      7 business days

    • B. 

      2 weeks

    • C. 

      4 weeks

    • D. 

      6 weeks

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