Bssp & Obp Quiz - Short Version Training - Atelka En

10 Questions | Total Attempts: 356

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Bssp & Obp Quiz - Short Version Training - Atelka En

Questions and Answers
  • 1. 
    BSSP is the first application offered through the OBP Portal.
    • A. 

      True

    • B. 

      False

  • 2. 
    In order to have Online Billing  & Payments (OBP), customers will have to register for access to the BSS Portal first.
    • A. 

      True

    • B. 

      False

  • 3. 
    The BSSP Admin Tool is used by Bell representatives to perform administrative functions on a BSSP company profile. 
    • A. 

      True

    • B. 

      False

  • 4. 
    OBP invoices can only be viewed online if the customer...
    • A. 

      Has previously registered in BSSP and has linked the accounts to the profile.

    • B. 

      Has suppressed paper billing.

    • C. 

      Has registered for online access in Transpromo.

  • 5. 
    In order to send a customer an invite to register for BSSP, the rep has to log into the Admin Tool but DOES NOT have to impersonate the customer. 
    • A. 

      True

    • B. 

      False

  • 6. 
    With every e-Confirmation sent in BMPC, the rep will have to explain to the customer that they MAY receive an invite to register for BSSP. 
    • A. 

      True

    • B. 

      False

  • 7. 
     When searching for a customer in BSSP, you will always be able to find him under the BTN.
    • A. 

      True

    • B. 

      False

  • 8. 
    Customers can register for BSSP in any one of 3 ways. Which of the following answers is not an option?
    • A. 

      Directly through bell.ca

    • B. 

      With an invite sent from a rep through the BSSP CSR Admin tool.

    • C. 

      From an auto invite sent from BMPC.

    • D. 

      From an invite sent from the 310-BELL Integrated Voice Response system (IVR).

  • 9. 
    There is no way for a Bell rep to know whether a customer has been sent an invite to register to BSSP by searching for a specific e-mail address.
    • A. 

      True

    • B. 

      False

  • 10. 
    If you are experiencing technical difficulties with the BSSP CSR Admin tool: 
    • A. 

      Contact CGI and put in a trouble ticket.

    • B. 

      Call Rick at the BSSP warehouse and ask him to fix it.

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