2014 - SSC - 2/10/14 Update - Nw

5 Questions | Total Attempts: 497

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SSC Quizzes & Trivia

Answer the following questions to verify your understanding of the pending SSC update.


Questions and Answers
  • 1. 
    A customer is calling in to complete an application that they started on the ExtendHealth website, but the application is missing a few pieces of information. With the new update, which queue will the call be routed to if the IVR is able to authenticate the call?
    • A. 

      ADP Queue

    • B. 

      SST Queue

    • C. 

      BA Queue

    • D. 

      CSR Queue

  • 2. 
    If a customer is calling in to complete an HMO application, what information must be entered into the SSC before the application can be completed?
    • A. 

      Doctor's First and Last Name

    • B. 

      Doctor's PCP Number

    • C. 

      Nothing, the application is ready for completion

    • D. 

      Doctor's Phone Number

    • E. 

      Both A & B

  • 3. 
    If you complete the Situation Analysis questions in the pop-up window and the answers don't indicate a valid enrollment reason for the customer, where will the call go when you transfer it?
    • A. 

      SST Queue

    • B. 

      CSR Queue

    • C. 

      LBS Queue

    • D. 

      ADP Queue

  • 4. 
    With this new update, a BA who completes the missing information on an application and transfers to the ADP Queue will receive a(n) ____________ which will count towards their bonus.
    • A. 

      Attribution Credit

    • B. 

      Productivity Credit

    • C. 

      Application Credit

  • 5. 
    Which of the following are possible pieces of information that must be relayed to the customer prior to completing a Medigap application?
    • A. 

      How soon the premium will be taken by the carrier

    • B. 

      Network restrictions on a Select Medigap plan

    • C. 

      Policy ID Number

    • D. 

      AARP Membership Requirement