Post-workshop Quiz

10 Questions | Total Attempts: 286

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Post-workshop Quiz

Select the answer choice that BEST answers the question.


Questions and Answers
  • 1. 
    Relationship selling is productive because it is designed to _______.
    • A. 

      Sell more cars

    • B. 

      Satisfy customers

    • C. 

      Establish long-term relationships

    • D. 

      All of the above

  • 2. 
    Which of the following is NOT fundamental to The Mazda Way behavior with customers?
    • A. 

      Always make a positive first impression

    • B. 

      Always speak clearly and quickly to communicate that you value the customer’s time

    • C. 

      Follow your customer’s lead on where they are in their buying process

    • D. 

      Concentrate on what the customer wants

  • 3. 
    Relationship Selling does NOT include ________.
    • A. 

      Creating trust and rapport

    • B. 

      Selling benefits

    • C. 

      Considerate prospecting

    • D. 

      Reassuring

  • 4. 
    Relationship Selling skills help you personalize the customer’s experience.
    • A. 

      True

    • B. 

      False

  • 5. 
    Staying focused on the customer’s needs helps demonstrate that you respect their time.
    • A. 

      True

    • B. 

      False

  • 6. 
    While presenting product information, the Mazda Sales App offers what advantages?
    • A. 

      Consistent and accurate information

    • B. 

      Current dealership inventory

    • C. 

      Pricing for various option configurations

    • D. 

      All of the above

  • 7. 
    Earning trust requires _____.
    • A. 

      A personal connection

    • B. 

      Common passions

    • C. 

      Enthusiasm

    • D. 

      All of the above

  • 8. 
    You can demonstrate correct The Mazda Way behaviors by ______.
    • A. 

      Sharing what you want out of life

    • B. 

      Listening more than telling

    • C. 

      Always be closing

    • D. 

      All of the above

  • 9. 
    You can use the Mazda Sales App to prepare for a Mazda Test Drive Experience® by _______.
    • A. 

      Reviewing the most desirable driving route

    • B. 

      Previewing specific features to be aware of as the vehicle is being driven

    • C. 

      Playing the vehicle presentation video

    • D. 

      All of the above

  • 10. 
    In the Relationship Selling model, how much of your time should be spent on probing, asking questions and listening?
    • A. 

      10% or more

    • B. 

      15% or more

    • C. 

      30% or more

    • D. 

      100%