Weekly Recap Quiz #46 (February 10th)

11 Questions | Total Attempts: 116

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Weekly Recap Quiz #46 (February 10th)

All about ZERO PICKS!


Questions and Answers
  • 1. 
    If the substituted item is within the allowable substitution price limit how can you add the item to the order without charging the customer any additional money?
  • 2. 
    How is a customer notified that their order is in Zero Picked Confirmed Status? Choose all that apply.
    • A. 

      They will receive a phone call from ZP Team

    • B. 

      They will receive an automated email

    • C. 

      They will receive an email from ZP Team

    • D. 

      They are not notified

  • 3. 
    If a customer's order is in Zero Picked Confirmed status and they have been contacted by ZP Team, how much time do we wait without hearing from the customer before we proceed with the order?
    • A. 

      1 Week

    • B. 

      48 Hours

    • C. 

      24 Hours

    • D. 

      3 Days

  • 4. 
    It is ok to let a customer know their order is in Zero Picked Pending status.
    • A. 

      True

    • B. 

      False

  • 5. 
    If a customer calls back because they have been contacted by the Zero Pick Team in regards to a zero picked confirmed item, it is ok for you to help them substitute a comparable item.
    • A. 

      True

    • B. 

      False

  • 6. 
    You can help a customer make a substitution for a zero picked item by _____________.
    • A. 

      Emailing ZP Team

    • B. 

      Canceling the order and placing a new one

    • C. 

      Using the line item update button

    • D. 

      Transfer the call to the Zero Pick Skill Group

  • 7. 
    If a customer would like to choose a substitute for a zero picked item they can go over the amount of the zero picked item by how much?
    • A. 

      $10

    • B. 

      $5

    • C. 

      $7

    • D. 

      $15

  • 8. 
    What is Zero Pick Pending order status?
    • A. 

      Order is in the system, but has not been printed by the DC.

    • B. 

      Order has an item on it that cannot be fulfilled by the DC due to an inventory imbalance, and DC is looking into it.

    • C. 

      Order contains preorder products and is waiting for the product to become available.

    • D. 

      Order has been cancelled.

  • 9. 
    If a customer does not want a substitution for their zero picked item and you have removed it from the order, you also need to notify the ZP team.
    • A. 

      True

    • B. 

      False

  • 10. 
    What is Zero Pick Confirmed order status?
    • A. 

      Order has an item on it that cannot be fulfilled by the DC due to an inventory imbalance. It is in CS to contact customer.

    • B. 

      Order has been printed in the DC and is being picked and packed for shipment.

    • C. 

      Order contains preorder products, and the products are now in stock.

    • D. 

      Order is in the system, but has not been printed by the DC.

  • 11. 
    If you are adding a substitution to a zero picked confirmed order, what should you do first in this multi-step process?
    • A. 

      Call Zero Pick Skill Group

    • B. 

      Remove the zero picked item

    • C. 

      Email the ZP team

    • D. 

      None of the above

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