Pull up their order
Resolve the issue
Figure out what the problem is
Have you checked your junk or spam folder?
Would you like me to initiate a return authorization number for you?
What would you like to return?
I would advise you to go to our website and initiate a RAN yourself.
The website (BC or CE)
Advanced Item Lookup
Saturday Delivery Zipcode lookup
"To complete the look of your Spiderman costume, would you like to also add the boots?"
"Would you like to also add the hat?"
"Would you like to add a pack of lids for your cups, to prevent spills at your party?"
"Would you like to add a personalized banner? It makes a great keepsake long after the party."
"Would you also like some dessert plates?"
What item will you be returning?
What is the reason for the return?
Are there any other items you would like to return?
Was there any damage to your box?
I see that the tracking shows your package was transferred to the local post office.
I am afraid I am not sure where your package is at this time.
When do you need your order by? I would be happy to start a trace investigation and either credit or replace it for you.
UPS does deliver until 7pm central standard time. Please call us if you haven't received your package by then.
Verify the email address on the order and correct it in the return section, if necessary
Create a credit request
Inform the customer that there is nothing you can do to help.
Do an exchange