Audit Quiz

34 Questions

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Audit Quizzes & Trivia

Questions and Answers
  • 1. 
    What is your total cash drawer limit while working in the DT?
    • A. 

      $5,000

    • B. 

      $1,000

    • C. 

      $10,000

    • D. 

      $8,000

  • 2. 
    Cash drawers operating adjacent to a TCR must maintain less than a $2,000 cash drawer limit.
    • A. 

      True

    • B. 

      False

  • 3. 
    Write text here
  • 4. 
    Write text here
  • 5. 
    Cash must never be left
  • 6. 
    Cash drawer limits are established to mitigate
  • 7. 
    What steps apply to the removal of deposits from the ATM and replenishment of cash to the ATM
    • A. 

      Access the ATM under dual control or by ATM custodian

    • B. 

      Verify all deposits under dual control while in ATM vestibule

    • C. 

      Transport money to and from the ATM in a discreet manner

    • D. 

      Let all the customers know what you are doing and that there is excess amounts of money moving through the lobby

    • E. 

      Only service the machine during lobby hours for the convenience of the customers

  • 8. 
    We must inspect the ATM twice a day for tampering and evidence of a skimming device?
    • A. 

      True

    • B. 

      False

  • 9. 
    What steps apply to the procedure of opening the night depository
    • A. 

      Under dual control

    • B. 

      Both employees count the number of bags removed (and envelopes, if any) and agree on the total which is recorded in section I of the log

    • C. 

      Remove contents and log under dual control in section II while one person reads the information and the other records

    • D. 

      On your own with access to both halves of the combination

    • E. 

      Only one person is needed to record the contents of the night depository in section II of the log

    • F. 

      The vault should be left open for the remainder of the day

  • 10. 
    Employees have the ability to change any customers transaction without the customer present or initialing the change?
    • A. 

      True

    • B. 

      False

  • 11. 
    When are you required to seal and log penny bags?
  • 12. 
    Write text here
  • 13. 
    What steps are taken when completing a Penny test?
    • A. 

      Clean and vacuum machine

    • B. 

      Use customer wrapped coin of each denomination totaling $17.50

    • C. 

      Run the coins through the penny arcade

    • D. 

      Use fed wrapped coin of each denomination totaling $17.50

    • E. 

      When you get the ticket, return to the teller so they are in balance

    • F. 

      If the amount on the ticket is not $17.50, pocket the money

    • G. 

      Test should be completed three times a day

  • 14. 
    The bank requires frequent penny test to make sure the machine is accurately counting the customer's coin 
    • A. 

      True

    • B. 

      False

  • 15. 
    What is the maximum number of money orders and official checks that may be maintained in the working supply of the grey box?
  • 16. 
    How do you access a safe deposit box for a customer?
    • A. 

      The guard key and customer key should never be left in the door after the box has been removed

    • B. 

      The vault attendant should attempt to avoid observation of customer contents

    • C. 

      Best practice is customers should not remain in the vault when accessing their box. However if the customer expresses they are uncomfortable leaving the vault with their box, allow them to remain inside and use the vault counter

    • D. 

      The customer should never be permitted to leave their container in a booth, in an open safe deposit box, or elsewhere while they go to another part of the bank

    • E. 

      Under no circumstances will customers be permitted to remove a safe deposit container rom the safe deposit area

    • F. 

      When dual control access is required, all parties must be present....NO EXCEPTIONS

    • G. 

      Never assist a renter in looking through the contents of his/her box. If he/she needs assistance, ask him/her to bring someone in with them

    • H. 

      Remove customers signature card for rented box and verify them by their signature before permitting access

  • 17. 
    What information about our customers is considered private?
    • A. 

      Birthday

    • B. 

      Social security number

    • C. 

      Account number

    • D. 

      Employment information

    • E. 

      Location where they opened account

    • F. 

      Credit information

    • G. 

      How many children they have

    • H. 

      Account balances, payment history or account activity

    • I. 

      The fact that the individual is a customer of the bank

  • 18. 
    Customers, with passwords on their account, can be provided information after they have provided their name, account number or card number and password.
    • A. 

      True

    • B. 

      False

  • 19. 
    What steps should you take to secure confidential information?
    • A. 

      Leave customer information in sight of others, lock computer screen, delete shared scan drive and place confidential garbage in the shred bin

    • B. 

      Follow clean desk policy, lock computer screen, delete shared scan drive and place confidential garbage in the shred bin

    • C. 

      Follow clean desk policy, lock computer screen, place confidential garbage in the shred bin

    • D. 

      Option4

  • 20. 
    How do you identify a customer over the phone before providing account information?
    • A. 

      Social security number, birthday and address

    • B. 

      Customer name, social security number, and address

    • C. 

      Customer name, account number or debit/atm card number, full address and date and amount of recent transaction

    • D. 

      Option4

  • 21. 
    During a teller's shift TIC work should be secured in the bottom drawer of their station.
    • A. 

      True

    • B. 

      False

  • 22. 
    An interest rate is quoted by first saying "Annual Percentage Yield" followed by the interest rate.
    • A. 

      True

    • B. 

      False

  • 23. 
    At what point are you required to complete CTR?
    • A. 

      For all cash transactions, and purchases or redemptions of monetary instruments exceeding $3,000

    • B. 

      For monetary instruments purchased with cash in the amount of $3,000 - $10,000

    • C. 

      For all cash transactions, and purchases or redemptions of monetary instruments exceeding $10,000

    • D. 

      For monetary instruments purchased with cash and or checks in the amount of $3,500 - $10,000

  • 24. 
    All that is required to open an account is name, address, date of birth and social security number
    • A. 

      True

    • B. 

      False

  • 25. 
    What does the "I" and "T" stand for in Check IT out?
  • 26. 
    Everyone has access to the web based ID checking guide to verify a type of ID presented by a customer
    • A. 

      True

    • B. 

      False

  • 27. 
    How many employees must wind the vault clock?
  • 28. 
    An ideal All-clear signal is a signal that is visible to the employee observing the opening procedure?
    • A. 

      True

    • B. 

      False

  • 29. 
    Write text here
  • 30. 
    If you discovered that dual control was not properly executed you would not say anything at all
    • A. 

      True

    • B. 

      False

  • 31. 
    Weekly communications of retail updates and policy infomation is sent out via iKnow bulletin
    • A. 

      True

    • B. 

      False

  • 32. 
    Where should your personal combinations be kept at all times?
  • 33. 
    The purpose of dual control is so that we share combinations and put all of our functions and information at risk.
    • A. 

      True

    • B. 

      False

  • 34. 
    What aspects of the store are accessed under dual control?
    • A. 

      Opening/closing the store

    • B. 

      The bathroom

    • C. 

      Accessing various vaults

    • D. 

      Replenishment of ATM, unless you are the custodian

    • E. 

      Auditing of cash

    • F. 

      Penny Arcade

  • 35. 
    Know Your Customer (KYC) means that you can easily identify a customer by name, face and transaction.
    • A. 

      True

    • B. 

      False

  • 36. 
    If a customer comes in with paperwork for the FSR we can take?
    • A. 

      True

    • B. 

      False

  • 37. 
    Both vault gates must be closed at all times?
    • A. 

      True

    • B. 

      False