Test Your Knowledge: How To Greet A New Patient
5 Questions
| Total Attempts: 332
Questions and Answers
- 1.What is the Business Assistant responsible to know prior to the patient arrival? (select all that apply)
- A.
Visibility and knowledge of the schedule for the day
- B.
First name, last name, and date of birth for all new patients on the schedule for the day
- C.
A basic idea of which patients are coming in each hour
- D.
A basic idea of which provider(s) the patient is scheduled to see
- E.
All options apply
- 2.Which gestures should a New Patient be greeted with?
- A.
A smile and a hand shake
- B.
Verbally welcome patient to the practice
- C.
Stand to greet
- D.
All options listed
- 3.What can a check-in Business Assistant do to minimize delays in the schedule with New Patients?
- A.
By asking the patient to arrive early to fill out patient information
- B.
By asking for the identification and insurance card(s) prior to the patient being seated
- C.
By directing the patient to our website to fill out the patient information forms electronically
- D.
All options listed
- 4.It's okay to use a cell phone as long as you're caught up on all your duties
- A.
True
- B.
False
- 5.Personal conversations are okay as long as patients can't hear you
- A.
True
- B.
False
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