Test Your Knowledge: How To Greet A New Patient

5 Questions | Total Attempts: 332

SettingsSettingsSettings
Please wait...
Test Your Knowledge: How To Greet A New Patient

Questions and Answers
  • 1. 
    What is the Business Assistant responsible to know prior to the patient arrival? (select all that apply)
    • A. 

      Visibility and knowledge of the schedule for the day

    • B. 

      First name, last name, and date of birth for all new patients on the schedule for the day

    • C. 

      A basic idea of which patients are coming in each hour

    • D. 

      A basic idea of which provider(s) the patient is scheduled to see

    • E. 

      All options apply

  • 2. 
    Which gestures should a New Patient be greeted with?
    • A. 

      A smile and a hand shake

    • B. 

      Verbally welcome patient to the practice

    • C. 

      Stand to greet

    • D. 

      All options listed

  • 3. 
    What can a check-in Business Assistant do to minimize delays in the schedule with New Patients?
    • A. 

      By asking the patient to arrive early to fill out patient information

    • B. 

      By asking for the identification and insurance card(s) prior to the patient being seated

    • C. 

      By directing the patient to our website to fill out the patient information forms electronically

    • D. 

      All options listed

  • 4. 
    It's okay to use a cell phone as long as you're caught up on all your duties
    • A. 

      True

    • B. 

      False

  • 5. 
    Personal conversations are okay as long as patients can't hear you
    • A. 

      True

    • B. 

      False

Back to Top Back to top