Test Your Knowledge: Bdg Phone Greeting

5 Questions | Total Attempts: 279

SettingsSettingsSettings
Please wait...
Test Your Knowledge: Bdg Phone Greeting

Questions and Answers
  • 1. 
    Select the answer that is MOST correct:  What 3 things are important to remember PRIOR to answering the phone?
    • A. 

      Don't chew gum, write down the name of the caller, keep your desk clean

    • B. 

      No food or drink at desk, use a black ink pen, use a discreet tone

    • C. 

      Be prepared, smile during the greeting, be helpful and positive

    • D. 

      Cut off conversations prior to answering, have Dentrix open, file back all charts to stay organized

  • 2. 
    What is the proper BDG phone greeting?
    • A. 

      "Thank you for calling ____ Dental, this is ____, I can help you!"

    • B. 

      "Good morning/afternoon/evening, this is ____, how may I assist you today?"

    • C. 

      "Good morning/afternoon/evening thank you for calling ____ Dental, this is ____, may I have your name please? Thank you Mr/Miss ____, how may I assist you today?"

    • D. 

      "Hello, you've reached ____ Dental, how can I help you?"

  • 3. 
    Business Professional attire is appropriate dress code for Business Assistants
    • A. 

      True

    • B. 

      False

  • 4. 
    What is the proper verbiage to use when placing a caller on hold?
    • A. 

      "Hold on a sec"

    • B. 

      "Please hold"

    • C. 

      "Hang on a minute"

    • D. 

      "May I please place you on a brief hold?"

  • 5. 
    Fill in the blank:  Ringing phones should always be picked up by the ________ ring.
    • A. 

      First

    • B. 

      Second

    • C. 

      Third

    • D. 

      Fourth

Back to Top Back to top