Don't chew gum, write down the name of the caller, keep your desk clean
No food or drink at desk, use a black ink pen, use a discreet tone
Be prepared, smile during the greeting, be helpful and positive
Cut off conversations prior to answering, have Dentrix open, file back all charts to stay organized
"Thank you for calling ____ Dental, this is ____, I can help you!"
"Good morning/afternoon/evening, this is ____, how may I assist you today?"
"Good morning/afternoon/evening thank you for calling ____ Dental, this is ____, may I have your name please? Thank you Mr/Miss ____, how may I assist you today?"
"Hello, you've reached ____ Dental, how can I help you?"
"Hold on a sec"
"Hang on a minute"
"May I please place you on a brief hold?"