Test Your Knowledge: Treatment Presentation - Part 1

6 Questions | Total Attempts: 387

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Test Your Knowledge: Treatment Presentation - Part 1

Questions and Answers
  • 1. 
    A patient transfer is a key factor in a successful Treatment Presentation
    • A. 

      True

    • B. 

      False

  • 2. 
    It is okay to call the patient by their first name during the Treatment Presentation because we know them a little better at that time
    • A. 

      True

    • B. 

      False

  • 3. 
    It is important to express confidence in the providers that work in your office
    • A. 

      True

    • B. 

      False

  • 4. 
    When possible, a Treatment Coordinator should take the following actions to help save time for the patient and the team. (select all that may apply)
    • A. 

      Collect patient payment

    • B. 

      Schedule the next appointment

    • C. 

      Give the patient a massage

    • D. 

      Offer a magazine, t.v. remote, or water

    • E. 

      Use the radio to inform back office staff of the conversion

  • 5. 
    What is an UNLIKELY characteristic for a "D" behavior style person? (select all that apply)
    • A. 

      Direct

    • B. 

      Achiever

    • C. 

      Quiet

    • D. 

      Detail Oriented

    • E. 

      Loud

  • 6. 
    When interacting with a "D" behavior style person, what is the approach they will respond best to?
    • A. 

      Get straight to the point

    • B. 

      Fun and Enthusiastic

    • C. 

      Stable and Predictable

    • D. 

      Details and time for questions

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