We want ten percent of our customers to be large accounts.
Only designated employees have the power to terminate our relationship with large accounts.
Every employee has the authority to fire a key customer.
Every employee has the power to ruin a relationship with a key customer.
Miscast employees refers to putting an employee into a position for which he is not suited.
Indifferent leadership refers to leaders who are not respected.
Antagonistic systems create confusion but save money over the long haul.
Your satisfied customers.
Your loyal customers.
Research says both are the same.
Neither will switch.
There is no statistical evidence to support that claim.
That is true.
Loyal customers spend more per visit but they visit less often.
Most customers will tolerate nearly four instances of poor service before switching.
Satisfied customers because they are just naturally satisfied.
They are less likely to set a good example.
They are unaware of the mission statement of the organization.
They are not easily trained.
All are equally important
Rude customers cause poor service..
Insufficient staff is a cause of poor service.
If you pay servers more they will be friendly.