Weekly Recap Quiz #56 (April 21st)

10 Questions | Total Attempts: 45

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Weekly Recap Quiz #56 (April 21st)

#Alaska #Hawaii #APO-DPO-FPO Orders!


Questions and Answers
  • 1. 
    APO-FPO-DPO In Action!
  • 2. 
    Alaska and Hawaii In Action!
  • 3. 
    To ensure delivery, customers must supply the full nine-digit zip code if they are shipping a package to any mobile Navy unit.
    • A. 

      True

    • B. 

      False

  • 4. 
    BuyCostumes and CelebrateExpress ship to army bases.  
    • A. 

      True

    • B. 

      False

  • 5. 
    What information is not reflected in the guarantee dates for Alaska and Hawaii?
    • A. 

      Additional business days to be delivered

    • B. 

      Additional shipping surcharge

    • C. 

      Additional tax

  • 6. 
    If a customer is in Alaska or Hawaii what is the best way for them to return their order?
    • A. 

      Offer to use the Return Flex Label for $7

    • B. 

      Offer to use a traceable carrier of their choice

    • C. 

      Offer to use the Canadian Return Label

  • 7. 
    You've just placed an order for a customer and you receive a pop-up for Impulse Buy accessories at a discounted price. What do you do?
    • A. 

      Close the box so you can give the customer their order number.

    • B. 

      Add the items to the order without asking the customer.

    • C. 

      Offer the products to the customer and emphasize the discounted rate.

    • D. 

      Ask a helpline for assistance

  • 8. 
    A BuyCostumes customer will ship an order to U.S. military address.  What shipping method do they need to select for the order to ship correctly?
    • A. 

      Economy Shipping

    • B. 

      Standard Shipping

    • C. 

      Priority Shipping

    • D. 

      Premium Shipping

  • 9. 
    If a customer would like their package shipped directly to a UPS location, instead of a home address or PO Box, we do have options to do that.
    • A. 

      True

    • B. 

      False

  • 10. 
    If a customer requests an address change, it can push the delivery date back by 1-2 additional business days.
    • A. 

      True

    • B. 

      False

  • 11. 
    A BirthdayExpress customer will ship an order to U.S. military address.  What shipping method do they need to select for the order to ship correctly?
    • A. 

      Budget Shipping

    • B. 

      Standard Shipping

    • C. 

      Express Shipping

    • D. 

      Premium Shipping

  • 12. 
    A CostumeExpress customer will ship an order to U.S. military address.  What shipping method do they need to select for the order to ship correctly?
    • A. 

      Budget Shipping

    • B. 

      Standard Shipping

    • C. 

      Express Shipping

    • D. 

      Premium Shipping

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