Weekly Recap Quiz #56 (April 21st)

10 Questions | By Anina | Updated: Mar 20, 2022 | Attempts: 125

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Weekly Recap Quiz #56 (April 21st) - Quiz

#Alaska #Hawaii #APO-DPO-FPO Orders!

Questions and Answers

1.

APO-FPO-DPO In Action!
2.

Alaska and Hawaii In Action!
3.

To ensure delivery, customers must supply the full nine-digit zip code if they are shipping a package to any mobile Navy unit.
- A.
  
  True
- B.
  
  False
4.

BuyCostumes and CelebrateExpress ship to army bases.
- A.
  
  True
- B.
  
  False
5.

What information is not reflected in the guarantee dates for Alaska and Hawaii?
- A.
  
  Additional business days to be delivered
- B.
  
  Additional shipping surcharge
- C.
  
  Additional tax
6.

If a customer is in Alaska or Hawaii what is the best way for them to return their order?
- A.
  
  Offer to use the Return Flex Label for $7
- B.
  
  Offer to use a traceable carrier of their choice
- C.
  
  Offer to use the Canadian Return Label
7.

You've just placed an order for a customer and you receive a pop-up for Impulse Buy accessories at a discounted price. What do you do?
- A.
  
  Close the box so you can give the customer their order number.
- B.
  
  Add the items to the order without asking the customer.
- C.
  
  Offer the products to the customer and emphasize the discounted rate.
- D.
  
  Ask a helpline for assistance
8.

A BuyCostumes customer will ship an order to U.S. military address. What shipping method do they need to select for the order to ship correctly?
- A.
  
  Economy Shipping
- B.
  
  Standard Shipping
- C.
  
  Priority Shipping
- D.
  
  Premium Shipping
9.

If a customer would like their package shipped directly to a UPS location, instead of a home address or PO Box, we do have options to do that.
- A.
  
  True
- B.
  
  False
10.

If a customer requests an address change, it can push the delivery date back by 1-2 additional business days.
- A.
  
  True
- B.
  
  False
11.

A BirthdayExpress customer will ship an order to U.S. military address. What shipping method do they need to select for the order to ship correctly?
- A.
  
  Budget Shipping
- B.
  
  Standard Shipping
- C.
  
  Express Shipping
- D.
  
  Premium Shipping
12.

A CostumeExpress customer will ship an order to U.S. military address. What shipping method do they need to select for the order to ship correctly?
- A.
  
  Budget Shipping
- B.
  
  Standard Shipping
- C.
  
  Express Shipping
- D.
  
  Premium Shipping