Training - Number Testing
6 Questions
| Total Attempts: 175
6 questions
Questions and Answers
- 1.Can't view the video? Launch it in YouTube: http://youtu.be/pSAN52JYXq8
- 2.Which tool should be used first when working on a ported/new number issue?
- A.
A. Kayako
- B.
B. CRM
- C.
C. Platform Admin
- D.
D. Qwest Line
- 3.Porting phone numbers will stay active with their current provider up until the FOC date. True or False?
- A.
True
- B.
False
- 4.Who will a customer work with to forward their phone number to a temporary number during its porting process?
- A.
A. Jive Sales Rep
- B.
B. Jive Customer Care
- C.
C. Jive Tech Support
- D.
D. Their current phone provider
- 5.Why would a porting phone number still in the porting process show up as "Deactivated" on a customer's portal?
- A.
A. To prevent it from being used before it ports
- B.
B. To prevent interruptions with their current service
- C.
C. So that Jive won't bill them for it during the porting process
- D.
D. Because they haven't paid the porting fee yet
- 6.When making a test call to a number that appears to have completed its porting process, what would indicate that it is not testing active on Jive?
- A.
A. Busy signal
- B.
B. Ringing
- C.
C. When the call is answered
- D.
D. All of the above
- 7.A phone number can test like it is active when making a test call from a Jive line, while not testing active when dialing from an outside line. True or False?
- A.
True
- B.
False
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