Training - Number Testing

6 Questions | Total Attempts: 175

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Training - Number Testing

6 questions


Questions and Answers
  • 1. 
    Can't view the video? Launch it in YouTube: http://youtu.be/pSAN52JYXq8
  • 2. 
    Which tool should be used first when working on a ported/new number issue?
    • A. 

      A. Kayako

    • B. 

      B. CRM

    • C. 

      C. Platform Admin

    • D. 

      D. Qwest Line

  • 3. 
    Porting phone numbers will stay active with their current provider up until the FOC date. True or False?
    • A. 

      True

    • B. 

      False

  • 4. 
    Who will a customer work with to forward their phone number to a temporary number during its porting process?
    • A. 

      A. Jive Sales Rep

    • B. 

      B. Jive Customer Care

    • C. 

      C. Jive Tech Support

    • D. 

      D. Their current phone provider

  • 5. 
    Why would a porting phone number still in the porting process show up as "Deactivated" on a customer's portal?
    • A. 

      A. To prevent it from being used before it ports

    • B. 

      B. To prevent interruptions with their current service

    • C. 

      C. So that Jive won't bill them for it during the porting process

    • D. 

      D. Because they haven't paid the porting fee yet

  • 6. 
    When making a test call to a number that appears to have completed its porting process, what would indicate that it is not testing active on Jive?
    • A. 

      A. Busy signal

    • B. 

      B. Ringing

    • C. 

      C. When the call is answered

    • D. 

      D. All of the above

  • 7. 
    A phone number can test like it is active when making a test call from a Jive line, while not testing active when dialing from an outside line. True or False?
    • A. 

      True

    • B. 

      False

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