Training - User Lookup Tool

4 Questions | Total Attempts: 155

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Training - User Lookup Tool

4 questions


Questions and Answers
  • 1. 
    Unable to view the video? Launch from YouTube: http://youtu.be/UEcCGUSTJEY
  • 2. 
    Where would you go to edit or add a customer's email address to register for access to the portal?
    • A. 

      A. User profile, Email Address field

    • B. 

      B. User profile, JiveID

    • C. 

      C. System Settings

    • D. 

      D. Permissions

  • 3. 
    If a customer gives you an email address they claim to registered for portal access and it produces no results in user lookup, they may have mistaken registering for Kayako as registering for portal access. True or False?
    • A. 

      True

    • B. 

      False

  • 4. 
    If a customer is not getting the verification email after completing their registration, what are possible resolutions?
    • A. 

      A. Check their junk folder

    • B. 

      B. Have them register with a public email address

    • C. 

      C. A & B

    • D. 

      None of the above

  • 5. 
    The security information should be used before changing a password. True or False?
    • A. 

      True

    • B. 

      False

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