Supportpoint Comprehension Assessment

27 Questions | Total Attempts: 40

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Comprehension Quizzes & Trivia

This assessment will test your comprehension and navigational skills while utilizing SupportPoint. You will have one hour to complete the assessment which consists of 25 core questions and a bonus question. Each question will be worth 4 points. You must answer 92% of the questions correctly in order to pass.


Questions and Answers
  • 1. 
    In order to receive credit for this assessment, please enter your user ID.
  • 2. 
    Which of the following Hot Topics was NOT communicated on the SP Welcome Page in November 2013?
    • A. 

      Abbott FreeStyle and FreeStyle Lite Test Strips Recall

    • B. 

      HFMG Comprehensive Health Assessment Letter

    • C. 

      2014 Member ID Cards

    • D. 

      30-Day Medicare Late Notices

  • 3. 
    A Medicare member can request to opt out of Medicare Part D EOBs.
    • A. 

      True

    • B. 

      False

  • 4. 
    A member calls to request the contact phone number for Mobility Medical.  What number do you provide?
    • A. 

      1-800-Mobility

    • B. 

      1-407-878-2444

    • C. 

      1-321-752-4140

    • D. 

      1-321-752-4085

    • E. 

      1-321-752-4041

  • 5. 
    A prospective Medicare member calls inquiring about the 2014 Individual MAPD plans and asks about Part D prescription drug coverage during the coverage gap.  The prospective member is advised that the coverage gap is the same on all plans.  Is this correct?
    • A. 

      Yes

    • B. 

      No

  • 6. 
    Does HFHP offer an Individual Medicare Advantage plan that diminishes the $104.90 Medicare Part B premium?
    • A. 

      Yes

    • B. 

      No

    • C. 

      Yes, but only in 2013

  • 7. 
    A Medicare member calls to inquire about a phone number left on their caller ID.  The number that the member provides is 786-228-5267.  Is this a legitimate number?  If so, what is the phone number associated with?
  • 8. 
    What is the minimum age to be eligible to participate in the HealthWays Prime Fitness network?
    • A. 

      12

    • B. 

      16

    • C. 

      18

    • D. 

      13

  • 9. 
    A MAPD member has recently enrolled in an automatic credit/debit card payment plan to pay their 2014 Classic plan premium.  The member has received a confirmation letter stating that the initial payment will be deducted from her credit card in February 2014.  It is accurate to advise the member that this payment will include premiums for both January and February 2014.  True or False?
    • A. 

      True

    • B. 

      False

  • 10. 
    Which of the following Group Medicare Advantage plans is subject to the Benefit Period limitations for inpatient and skilled nursing care? Select all that apply
    • A. 

      Secure

    • B. 

      POS 804

    • C. 

      Plus A 802

    • D. 

      Plus B 802

  • 11. 
    Of the following, who is NOT eligible to request a verbal PBP change on behalf of a Medicare member? Select all that apply.
    • A. 

      Legal Guardian

    • B. 

      Power of Attorney

    • C. 

      Member

    • D. 

      Healthcare Surrogate

    • E. 

      A caller with verbal authorization obtained at the time of request

    • F. 

      AOR on file

  • 12. 
    Effective December 31, 2013, Dr. Tejash Dungarani will no longer be participating with Health First Physicians Group.  True or False?
    • A. 

      True

    • B. 

      False

  • 13. 
    In 2014, Health First TPA members will be eligible for a 50% reimbursement, up to $250 for the year per family for certain weght management benefits.  Which of the following is NOT eligible for reimbursement?
    • A. 

      FitBit One

    • B. 

      FitBit Flex

    • C. 

      FitBit Aria scale

    • D. 

      FitBit Zip

  • 14. 
    A MAPD member calls to provide LEP attestation.  What information is necessary in order to provide attestation via phone?
    • A. 

      Name of previous carrier

    • B. 

      Policy number of previous coverage

    • C. 

      Subscriber name and date of birth for previous policy

    • D. 

      Address and phone number of previous carrier

    • E. 

      Date span of Part D coverage

  • 15. 
    True or False?  The Prolia injection is covered under Part D as a 30 day supply for a MAPD member and is subject to the 30 day supply cost share.
    • A. 

      True

    • B. 

      False

  • 16. 
    In regards to 2014 Individual and Small Group PPO plans, what new screen in Amisys allows you to verify the correct formulary to reference?
    • A. 

      IQ3200

    • B. 

      BE3500

    • C. 

      IQ0880

    • D. 

      BE0250

  • 17. 
    True or False?  Effective January 1, 2014, ALL Individual PPO plans will cover maternity services.
    • A. 

      True

    • B. 

      False

  • 18. 
    True or False?  In the 2014 MAPD Formulary, the prescription drug Pradaxa is incorrectly listed as a T3 drug and should instead be listed as a T4 drug to be correct.
    • A. 

      True

    • B. 

      False

  • 19. 
    In 2014, Health First will enroll which members under the age of 19 in a pediatric dental plan?
    • A. 

      Individual PPO members enrolled outside of the Marketplace

    • B. 

      Individual PPO members enrolled ON the Marketplace

    • C. 

      Small Group PPO members enrolled outside of the Marketplace

    • D. 

      Small Group PPO members enrolled ON the Marketplace

  • 20. 
    True or False?  NCR will correctly display the member's current amount due and can be trusted to verify premium amount currently due.
    • A. 

      True

    • B. 

      False

  • 21. 
    A Medicare member calls to request Social Security Withholding to pay their monthly plan premium.  Does HFHP require that the member submit a Payment Plan Form when requesting SSW as their premium payment plan option?
    • A. 

      Yes

    • B. 

      No

  • 22. 
    In 2014, what dental benefits will a MAPD Classic plan member have?
    • A. 

      $300 Preventive Dental Reimbursement

    • B. 

      DeltaCare USA HMO Dental Coverage

    • C. 

      $200 Preventive Dental Reimbursement

    • D. 

      Comprehensive Delta Dental coverage

  • 23. 
    Which of the following pharmacies is a member NOT allowed to enroll in for the mail order pharmacy program? Select all that apply.
    • A. 

      Medvantx

    • B. 

      ExpressScripts

    • C. 

      Health First Family Pharmacy

    • D. 

      Walgreens

  • 24. 
    A commercial group subscriber calls in regards to the COB questionnaire on January 5, 2014.  This member's birthday is April 15.  When is the member eligible to provide the COB information to HFHP?
    • A. 

      Any time throughout the year for the current year beginning on January 1

    • B. 

      If the member completed the COB questionnaire in 2013, they will not be required to provide COB information in 2014

    • C. 

      On or after the subscriber's birthday for the current year

    • D. 

      As early as the first day of the subscriber's birth month each year.

  • 25. 
    Which of the following payment methods is NOT eligible for the Medicare Late Enrollment Penalty?
    • A. 

      SSW (Social Security Withholding) in certain circumstances

    • B. 

      Check or money order

    • C. 

      EFT (Electronic Funds Transfer)

    • D. 

      One time payment over the telephone using credit/debit card

    • E. 

      Automatic credit/debit card

    • F. 

      One time payment over the telephone using eCheck