Questions: 20 | Attempts: 14245 | Last updated: Dec 24, 2020
Why is Great Costumer Service Important?
You experience less grief from the costumer.
How well do you know the fundamentals of rapport building? Here is an interesting quiz based on the topic of 'fundamentals of rapport' that is designed to test your knowledge about the same. So, if you think you know this...
Questions: 15 | Attempts: 6686 | Last updated: Nov 29, 2021
Rapport is ______________________.
The capacity to evaluate another's point of view.
Why you're attracted to someone.
The process of building a relationship with someone.
A close connection marked by common interests or similarity in values.
Choose the best answer
Questions: 15 | Attempts: 2040 | Last updated: Jun 25, 2013
A customer walks into the office and asks for the deadline to file a permit application. You do not know the answer. It would bebestfor you to do which of the following?
Tell the person what you think the answer might be.
Refer the person to your supervisor.
Say that you are not allowed to give out that information to the public.
Inform the person that you don't know but will find out.