# 05e Rcs: The Shuttle - Jack Key Deming

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Dhalseth
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• 1.

### The average household has how many vehicles?

• A.

2

• B.

1

• C.

3

• D.

4

A. 2
Explanation
The average household has 2 vehicles. This means that if we were to calculate the total number of vehicles owned by all households and divide it by the total number of households, the result would be 2.

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• 2.

### As a shuttle driver, it is important to have staged vehicles ready to transport the service clients.

• A.

True

• B.

False

A. True
Explanation
As a shuttle driver, it is crucial to have staged vehicles available and prepared to transport service clients. This ensures efficient and timely transportation for the clients, meeting their needs and expectations. Without staged vehicles, there could be delays and inconvenience for the clients, resulting in a poor service experience. Therefore, it is indeed important for a shuttle driver to have staged vehicles ready for service clients.

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• 3.

### What is a staged vehicle?

• A.

A vehicle that can carry at least three people.

• B.

A vehicle that is fueled up and showroom ready.

• C.

A vehicle that has completed itâ€™s PDI (Pre-Delivery Inspection).

• D.

All of these

D. All of these
Explanation
A staged vehicle refers to a vehicle that can carry at least three people, is fueled up and showroom ready, and has completed its PDI (Pre-Delivery Inspection). In other words, it encompasses all the given options.

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• 4.

### When being a shuttle driver it is important to be courteous to the ______________.

• A.

Client

• B.

• C.

Both

• D.

Neither

C. Both
Explanation
As a shuttle driver, it is important to be courteous to both the clients and the service advisor. The clients rely on the shuttle service to transport them to their desired destinations, so being courteous to them ensures a positive experience. Additionally, being courteous to the service advisor is important as they are responsible for coordinating the shuttle service and ensuring smooth operations. By being courteous to both parties, the shuttle driver can maintain good relationships and provide excellent service.

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• 5.

### Interact sincerely with your client, but don’t discuss___________.

• A.

• B.

• C.

The auto industry.

• D.

All of these

C. The auto industry.
Explanation
The correct answer is "The auto industry." When interacting with a client, it is important to be sincere and engage in meaningful conversation. However, discussing personal topics such as children or hobbies may help build a rapport and strengthen the relationship. On the other hand, discussing the auto industry may not be relevant or of interest to the client, and it may not contribute to the overall interaction. Therefore, it is best to avoid discussing the auto industry.

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• 6.

### As a shuttle driver, your ultimate goal is to____________.

• A.

Get the client to their destination.

• B.

Gain information for a future field call.

B. Gain information for a future field call.
Explanation
As a shuttle driver, your ultimate goal is to gain information for a future field call. This suggests that the main objective of being a shuttle driver is not just to transport clients to their destination, but also to gather relevant information during the journey that can be useful for future field calls. This implies that the role of a shuttle driver involves more than just driving, but also includes actively collecting and storing information for future use.

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• 7.

### A field call is performed by surprising a client by visiting them at their place of business.

• A.

True

• B.

False

A. True
Explanation
A field call refers to the practice of visiting a client at their place of business without prior notice. This surprise visit allows for direct interaction with the client and provides an opportunity to address any concerns or discuss business matters face-to-face. Therefore, the statement that a field call is performed by surprising a client by visiting them at their place of business is true.

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• 8.

### Always use the same vehicle to drive the client to and from their destination, so the clients can appreciate that particular car.

• A.

True

• B.

False

B. False
Explanation
The statement suggests that it is necessary to always use the same vehicle to drive the client to and from their destination in order for them to appreciate that particular car. However, this is not necessarily true. Client appreciation can come from various factors such as punctuality, professionalism, and quality of service, rather than just the specific vehicle used. Therefore, using the same vehicle is not a requirement for client appreciation.

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• 9.

### During a shuttle ride back to the dealership, which of the following statements made by the client—if the conversation turns to the car—would be considered buying signals?

• A.

"What are the payments on something like this?"

• B.

"Are you offering any special financing options?"

• C.

"My wife and I have been thinking about getting an SUV..."

• D.

All of these

D. All of these
Explanation

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• 10.

• A.

True

• B.

False