Quiz: What Do You Know About TEC?

10 Questions | Total Attempts: 84

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Quiz: What Do You Know About TEC?

What Do You Know About Tec? For a business to grow, the staff has to have the needed skills to perform their duties, and a TEC is expected to have some skills. The quiz below is designed to see what you understand about the TEC. Do take up the quiz below and get to see just how knowledgeable you are.


Questions and Answers
  • 1. 
    TEC stands for __________________.
  • 2. 
    What is the purpose of your TEC?
    • A. 

      To build the client's confidence

    • B. 

      To gain referrals

    • C. 

      To help ease the client's purchasing decision

    • D. 

      To get a vehicle evaluation

  • 3. 
    The TEC helps to show the potential client that you are not simply the "stereotypical" car salesman.
    • A. 

      True

    • B. 

      False

  • 4. 
    CSI (Customer Satisfaction Index) increases dramatically when the client...
    • A. 

      Has time to think about their experience.

    • B. 

      Is immediately reminded of their positive experience by writing a testimonial letter.

    • C. 

      Is sent a survey regarding their salesperson's performance

  • 5. 
    Be sure to get a _________ with your new client, in front of their new vehicle, to add to your TEC.
  • 6. 
    What type of images should be in your TEC?
    • A. 

      Family Photos

    • B. 

      Clip Art

    • C. 

      Pictures of the make you sell

    • D. 

      Photos of happy clients

  • 7. 
    Your TEC is the story of your client.
    • A. 

      True

    • B. 

      False

  • 8. 
    How should you ask your new client for referrals?
    • A. 

      Ask for the names and numbers of the first 3 people they are going to show their new vehicle off to.

    • B. 

      Ask for names and numbers of friends or family who own the make you sell.

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