07 Fu2: Follow Up Too - Jack Key Kia

9 Questions | Total Attempts: 140

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Management Quizzes & Trivia

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Questions and Answers
  • 1. 
    The one key common to all successful endeavors is follow-up.
    • A. 

      True

    • B. 

      False

  • 2. 
    A telephone call or card sent to your client will _____________.
    • A. 

      Build loyalty

    • B. 

      Build goodwill

    • C. 

      Bring new prospects

    • D. 

      All o the above

  • 3. 
    Each client needs a CPR ________________.
    • A. 

      Client Profile Report

    • B. 

      Customer Preference Report

    • C. 

      Contact Personnel Report

    • D. 

      None of the above

  • 4. 
    The Client Profile Report should include a photo and all pertinent information about your client, their vehicle purchase and important personal dates.
    • A. 

      True

    • B. 

      False

  • 5. 
    Make sure to follow up _________ days after you send the handwritten note or card to your client.
    • A. 

      1 to 2

    • B. 

      3 to 4

    • C. 

      6

    • D. 

      None of the above

  • 6. 
    Follow up with your customer three days after vehicle delivery to make sure everything is going well.
    • A. 

      True

    • B. 

      False

  • 7. 
    Call an unhappy client as soon as possible, after ________________.
    • A. 

      They leave the dealership

    • B. 

      Determining the need and getting the answer

    • C. 

      Both A and B

    • D. 

      None of the above

  • 8. 
    In order to keep dissatisfaction to a minimum, be sure to process all complaints___________.
    • A. 

      In the order that they are received

    • B. 

      At the end of the day

    • C. 

      Quickly and enthusiastically

    • D. 

      Before your manager finds out

  • 9. 
    Everyone at your dealership is a T.E.A.M., which stands for Together Everyone Achieves More
    • A. 

      True

    • B. 

      False