Test Your Knowledge: How To Greet An Existing Patient
7 Questions
| Total Attempts: 322
Questions and Answers
- 1.It is perfectly acceptable to greet a patient by asking if they have an appointment.
- A.
True
- B.
False
- 2.Part of greeting an existing patient includes welcoming them back to your office
- A.
True
- B.
False
- 3.You do NOT need to confirm the purpose of the appointment. The Dental Assistants already know what procedure(s) to set up for
- A.
True
- B.
False
- 4.Co-pays or fees for services should be collected prior to the patient being taken back for treatment
- A.
True
- B.
False
- 5.At patient check-in, which of the following action(s) may help keep your schedule and patient flow on time? (select all that apply)
- A.
Collecting the Co-pay or fee up front
- B.
Having patient sign a waiver
- C.
Using your radio to announce patient arrivals
- D.
Offering the patient water or a magazine
- 6.You should always use your radio to inform your team when a patient has arrived
- A.
True
- B.
False
- 7.What is the meaning of the phrase "anticipate each patient visit"?
- A.
That team members should have an idea of which patients are coming in and when they arrive
- B.
Come up front when you hear the door "beep"
- C.
Schedule appointments at the check-in desk
- D.
Collect patient co-pays prior to taking them back
- E.
All options listed
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