Test Your Knowledge: How To Greet An Existing Patient

7 Questions | Total Attempts: 322

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Test Your Knowledge: How To Greet An Existing Patient

Questions and Answers
  • 1. 
    It is perfectly acceptable to greet a patient by asking if they have an appointment.
    • A. 

      True

    • B. 

      False

  • 2. 
    Part of greeting an existing patient includes welcoming them back to your office
    • A. 

      True

    • B. 

      False

  • 3. 
    You do NOT need to confirm the purpose of the appointment.  The Dental Assistants already know what procedure(s) to set up for
    • A. 

      True

    • B. 

      False

  • 4. 
    Co-pays or fees for services should be collected prior to the patient being taken back for treatment
    • A. 

      True

    • B. 

      False

  • 5. 
    At patient check-in, which of the following action(s) may help keep your schedule and patient flow on time? (select all that apply)
    • A. 

      Collecting the Co-pay or fee up front

    • B. 

      Having patient sign a waiver

    • C. 

      Using your radio to announce patient arrivals

    • D. 

      Offering the patient water or a magazine

  • 6. 
    You should always use your radio to inform your team when a patient has arrived
    • A. 

      True

    • B. 

      False

  • 7. 
    What is the meaning of the phrase "anticipate each patient visit"?
    • A. 

      That team members should have an idea of which patients are coming in and when they arrive

    • B. 

      Come up front when you hear the door "beep"

    • C. 

      Schedule appointments at the check-in desk

    • D. 

      Collect patient co-pays prior to taking them back

    • E. 

      All options listed

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