Weekly Recap Quiz #42 (January 13th)

10 Questions | Total Attempts: 96

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Weekly Recap Quiz #42 (January 13th)

All about POD3!


Questions and Answers
  • 1. 
    What is the lowest recommended megapixel a customer should use?
    • A. 

      6

    • B. 

      10

    • C. 

      4

    • D. 

      12

  • 2. 
    A customer calls to say they have just placed their order with POD3 items on it. They needed to add an extra set of personalized plates and invites to the order but they have spent so much time making it perfect they really don't want to do it again. What do you do?
    • A. 

      Apologize, cancel the order and have the customer place a new one with the correct quantities.

    • B. 

      Apologize and explain there is nothing more you can do.

    • C. 

      Apologize, offer to create a Replacement Order (Manual NOT Zero Dollar) for the additional personalized plates and invitations.

    • D. 

      Apologize, offer to create a Replacement Order for free for the personalized plates and invites as a courtesy.

  • 3. 
    What is the first thing you do if a customer gets an error while creating a POD3 item?
    • A. 

      Ask the customer to please try again later.

    • B. 

      Have the customer shut down their computer and try again.

    • C. 

      Ask for the SKU and send it up to Opsteam right away so they can investigate the issue.

    • D. 

      Try to recreate the scenario on your computer using the same SKU the customer used.

  • 4. 
     What is wrong with this item?
    • A. 

      Photo is not cropped correctly

    • B. 

      Missing Photo

    • C. 

      Misspelled Text

    • D. 

      MIssing Text

    • E. 

      Nothing is wrong

  • 5. 
       What is wrong with this item?
    • A. 

      Photo is not cropped correctly

    • B. 

      Missing Photo

    • C. 

      Misspelled Text

    • D. 

      MIssing Text

    • E. 

      Nothing is wrong

  • 6. 
    We can edit the photos for the customer.
    • A. 

      True

    • B. 

      False

  • 7. 
    Can a customer save photos for future use on the website?
    • A. 

      Yes

    • B. 

      No

  • 8. 
    A customer calls because they have just received their order. They noticed that they forgot to include a photo on their personalized centerpiece. They are pretty upset because of all the time and money spent making this order and they are now seeking assistance, what should you do?
    • A. 

      Have the customer place a new order with the correction made. When the customer has a new order number go to the original order and request a credit for the centerpiece only.

    • B. 

      Apologize and explain that they would need to place a new order for the centerpeice

    • C. 

      Have the customer place a new order with the correction made. When the customer has a new order, go into that order and request a credit for the centerpiece only.

    • D. 

      Offer a credit towards a future purchase and leave a case note indicating this.

  • 9. 
    POD3 is our in house lingo for our personalized with pictures product.  POD Stands for:
    • A. 

      Personalized On Demand

    • B. 

      Print On Demand

    • C. 

      Proof Of Delivery

    • D. 

      Pay On Demand

  • 10. 
     What is wrong with this item?
    • A. 

      Photo is not cropped correctly

    • B. 

      Missing Photo

    • C. 

      Misspelled Text

    • D. 

      Missing Text

    • E. 

      Nothing is wrong

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