Go on ACW
Go on Personal
Stay Available as normal
Offer to place the order for them giving them a 5% discount, and sign them up for email offers.
Apologize and let them know that we do not have coupon codes to give out.
Direct them to coupon sites on Google i.e. coupon cabin
Aplogize about not having a code to give out and sign them up for email coupons and offers.
Apologize and explain there is nothing more you can do.
Apologize, offer to void the order so that they are able to place a new one with the correct quantities.
Apologize, offer to create a Replacement Order (Manual NOT Zero Dollar) for just the 1 pack of personalized invitations.
Apologize, offer to create a Replacement Order (Manual NOT Zero Dollar) for just the 1 pack of personalized invitations and override the shipping cost.
Apologize, send a replacement order to this customer and to the other customer who never received their order.
Apologize, send a replacement order to the customer, and allow them to keep or donate the incorrect order.
Apologize, give the customer a RAN number for the incorrect order and send a replacement for their order.
Apologize, then send a replacement order to this customer along with a RAN (indicating incorrect item) and flex label to return the incorrect order.
Offer the customer a credit for the stickers of $1.99
Do a replacement and have the stickers arrive for Saturday
Offer the customer a credit of up to $10 for the stickers and trouble of obtaining more
All of the above
Look in CyberSource to see if the issue is there.
Have the customer go over the billing info with you to check for any errors.
Offer to place the order for the customer.
Hang up they will most likely call and get someone else.
Let the customer vent, and attempt to solve the issue, escalate if you need to.
Ask the customer to stop using those words and if they do you will help them.
Disconnect the phone call.